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Why has my PCoIP session disconnected and my VM restarted?

If your PCoIP session has disconnected and your VM has restarted, it may be possible the Windows update settings are set to Install updates automatically. If configured as such, consider using Download updates but let me choose whether to install them to …

Knowledge Base Article Tutorial Session HP Anyware

Last modified: December 9, 2022

255

When the network experiences periods of high congestion what will happen to the users experience?

PCoIP will adjust to the network conditions to deliver the best PCoIP experience possible, for the given network conditions, for the user. During periods of congestion the user experience: A blurry or compressed image Momentary block screens Stuttering …

Why my HP anyware Connector (CACv2) does not connect after the recent Ubuntu 18.04 OS Nov-13-2019 Update?

The latest patch release of Ubuntu 18.04 (Nov-13 patch) will break CAM CACv2 connectivity. Affected Ubuntu 18.04 OS patch version: Nov-13-2019 release: ubuntu-1804-bionic-v20191113 ubuntu-os-cloud ubuntu-1804-lts Recommendation: If you experience this …

Knowledge Base Article Tutorial Management HP Anyware

Last modified: September 19, 2023

242

Can I add software to or change the operating system of a PCoIP Zero Client?

PCoIP Zero Clients do not run local application software. They run secure custom firmware created by HP Anyware only. This makes them extremely secure PCoIP Clients allowing for simple management and updates through small firmware updates. New features …

Knowledge Base Article Tutorial Setup Zero Clients

Last modified: September 22, 2023

236

Is there any information left on my PCoIP Zero Client after a reset is performed?

When a PCoIP Zero Client is factory reset, the following information will still reside in flash: If a PCoIP Zero Client is connected to a network during the reset process, the logs will catch the normal network information on start up as part of its …

Knowledge Base Article Tutorial Security Zero Clients

Last modified: November 18, 2022

211

Core API vs Session Client API

The following page details and compares the Core API and Session Client API in the following area's: Feature Set Supported Host Platforms Direct Connection Licensing Core API vs Session Client API Feature Set The following table details the feature …

Understanding the support bundle for HP Anyware PCoIP agent for macOS

Support bundles can be generated on a macOS agent by running the pcoip-support-bundler script located in /Library/Application Support/Teradici/pcoip . The command must be run as root and will generate a gzipped tar file in /tmp , outputting the name …

Knowledge Base Article Tutorial HP Anyware

Last modified: September 19, 2023

165

Registering HP Anyware Agents with Cloud License Server

Learning Objectives Time Estimate …

Knowledge Base Article Tutorial Licensing HP Anyware

Last modified: September 3, 2023

129

Failure to connect to an Azure graphics instance with HP Anyware Manager

When deploying graphics instances to Azure using HP Anyware Manager APIs, an Azure deployment is created to provision the remote workstation and the necessary infrastructure to run it. This Azure deployment starts a provisioning script that will run in …

Knowledge Base Article Tutorial Management HP Anyware

Last modified: September 14, 2023

110

Recommend upgrading LLS 21.03 or earlier to the latest LLS to avoid service disruption

Our third-party license provider is upgrading certificates in March 2023 If you are running a supported HP Anyware Local License Server (LLS) or using the Cloud License Service (CLS), you will not be impacted by these changes. The new certificates are …

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