Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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Why is the BIOS not accessible from my PCoIP Workstation solution?

The BIOS must be able to enumerate the PCIe PCoIP Remote Workstation Card and support OHCI which typically does not occur until post BIOS. USB peripherals (keyboard, mouse etc.) connected to PCIe PCoIP Remote Workstation Cards as in a PCoIP Workstation …

Feature Requests and Accelerated Development

Feature Requests Teradici frequently releases new features for all our our products creating adding more value to you and opening up many new possible uses for our products. The new features are driven by feedback from our valued customers telling us …

Knowledge Base Article Advisory Accounts HP Anyware

Last modified: November 28, 2023

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How do I purchase a new license or renew my existing license subscription?

Choose from the following options: To purchase a new license or extend your current license subscription, Contact Sales If you require an urgent license to be delivered to you immediately, please purchase online through Teradici E-Store To renew your …

Knowledge Base Article Advisory Licensing Accounts

Last modified: September 3, 2023

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Why does HP Anyware specify a Nvidia and AMD driver for use with the PCoIP Graphics Agent?

HP Anyware performs extensive testing of the PCoIP Graphics Agent for Windows and the PCoIP Graphics Agent for Linux before release. As part of the tests, HP Anyware uses the latest Nvidia and AMD drivers available at the time. Upon release of the PCoIP …

Knowledge Base Article Advisory Display HP Anyware

Last modified: September 27, 2023

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HP Anyware Manager SAML Authentication with Okta

Requirements Must have an Okta account Must have users in Okta 1. Create an Okta account if you do not have one, or else log-in to your existing Okta account. You must be logged in as an Okta Admin. 2. From the Okta site click Applications from the …

Why does touchscreen calibration not work with a resolution other then native resolution?

Answer: Calibration for touchscreens via Teradici PCoIP firmware is designed to work from the OSD in native resolution with elo branded touch screens. To calibrate from a different resolution other than native, the elo device must be bridged and the elo …

Knowledge Base Article Advisory Display Zero Clients

Last modified: September 21, 2023

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Can I connect a local monitor to computer that has PCoIP Remote Workstation Card or HP Anyware Installed?

Although you may have enough display heads on your GPU to connect local monitors, it is not a supported configuration when using a PCoIP Remote Workstation Card or HP Anyware. Connecting an additional local monitor may cause the following issues: Blank …

How do I link my profile to my company’s license account?

Contact your company’s license administrator to make this request. If your company’s license administrator is not available, Submit a Customer Service Inquiry and ensure you include your company’s license activation code. … How do I link my profile to my …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

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Do PCoIP Zero Clients and PCoIP Remote Workstation Cards support HDMI connections?

PCoIP zero clients only come with the following connections: sVGA DVI (single and dual link) Display Port (1.1a) HDMI is not a supported connector type on PCoIP Zero Clients. You can purchase Display Port or DVI to HDMI cables and adapters however you may …

Considerations for Deleting Your HP Anyware Community Account

Before deleting yourHP Anyware Community account, make sure you’re aware of what happens to your profile, history and cases. Here is what will happen if you delete your account: Your profile will be deleted and you will no longer be able to login to …

Knowledge Base Article Advisory Accounts

Last modified: January 8, 2024

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