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How to use the HP Anyware Licensing Portal

The HP Anyware Licensing Portal provides secure access to the list of licenses and can be used by the company's assigned Account Administrator. The Account Administrator role can be fulfilled by one central administrator or can be distributed across …

The impact of graphics card temporal dithering

Temporal dithering is an intentionally applied blurring method used by some graphics cards to increase the amount of color and shading that can be done on a system. It's a trade-off between a little distortion and much smoother looking pictures. During …

How to recover Zero Client Password

Answer There are several ways to reset the password for zero clients. Option 1: Use Management Console For enterprise users, the PCoIP Management Console is recommended to manage the zero client security options including password reset etc. Please …

USB and Analog audio through PCoIP Zero Clients

This knowledge base article explains analog and USB audio behavior in PCoIP environments. When a USB audio device is used without the local USB audio driver enabled, the USB audio device is remotely bridged to the host. In this case, the audio stream data …

Which webcams are supported by the various PCoIP host/client configurations?

Please note that some webcam models have been found to contain different hardware within the same model (possibly identified by a hardware revision number), causing these webcams to behave differently when connected to a PCoIP Zero Client. Ensure to test …

What are the latency requirements for PCoIP?

PCoIP protocol itself is not sensitive to network latency, however network latency can impact the user experience. The network latency supported by products implementing PCoIP technology depends on the PCoIP host technology being used: PCoIP Remote …

What does the status of attached USB devices mean in the AWI?

In the Administrator Web Interface (AWI) of the PCoIP Zero Client you can review the status of any attached device ( i.e. monitors, usb ). The status of the device is as follows: Disconnected or Not Connected - no device connected to a display port. …

What are the requirements for USB 2.0 (EHCI) support on PCoIP Zero Clients?

Answer: EHCI (Enhanced Host Controller Interface) is a high-speed controller standard that is publicly documented and provides high speed USB functionality. Tera2 based PCoIP Clients support USB 2.0 (EHCI) out of the box on all firmware releases. The …

What is an acceptable level of packet loss?

Just like VoIP and video conferencing, PCoIP is a real time protocol. Once a packet is lost in transit, there typically isn't time to re transmit before the PCoIP session is impacted. Therefore, the most acceptable level of loss is 0%. Packet loss maybe …

Do PCoIP Zero Clients support multi-factor authentication?

PCoIP Zero Clients support multi-factor authentication when connecting to HP Anyware, PCoIP Remote Workstation Cards, VMware or Amazon WorkSpaces. These can be used in pre-session authentication and in-session/post-session authentication scenarios. Since …

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