How do I register a newly purchased Zero Client with HP Anyware?
Information on how to register newly purchased Zero Clients can be found here . … How do I register a newly purchased Zero Client with HP …
How do I add more license administrators to manage my license subscription?
Login to your account to submit a customer service inquiry. Please include the new license administrator’s first & last name, email address, and your license activation code. … How do I add more license administrators to manage my license …
How do I obtain an evaluation/trial license?
To try our products please Contact Sales … How do I obtain an evaluation/trial license? …
Workaround for database failures when restoring or migrating from PCoIP Management Console 2.4 or older to versions 2.5.1 or newer.
Customers on Management Console (MC) 2.4 or older, restoring databases, or migrating to 2.5.1 or newer are required to run this mandatory database clean-up script prior to the restore or migration. These steps reduce the size of the database which is …
Case Life Cycle
This article explains the life cycle of a support case, and illustrates the expectation in each case status. Case Life Cycle The case life cycle is demonstrated in the diagram below: What is expected in each status?* Table 1: Expectation per status …
Feature Requests and Accelerated Development
Feature Requests Teradici frequently releases new features for all our our products creating adding more value to you and opening up many new possible uses for our products. The new features are driven by feedback from our valued customers telling us …
HP Anyware Manager SAML Authentication with Okta
Requirements Must have an Okta account Must have users in Okta 1. Create an Okta account if you do not have one, or else log-in to your existing Okta account. You must be logged in as an Okta Admin. 2. From the Okta site click Applications from the …
Can I use both DHCP options and DNS SRV records for device discovery in the PCoIP Management Console at the same time?
Answer: No . Note: It is recommended to user either DHCP Options or DNS Records when configuring auto-discovery for the PCoIP Management Console. To determine which to use you need to understand your environment. For example if you are only going to have …
Why are my Endpoint counts under Grouped and Ungrouped not adding up?
This issue shows up randomly on some versions of the PCoIP Management Console 3.x (MC 3.x) and we have not been able to root cause the issue. When you look at the MC Endpoints page you may see a screen similar to the one below. In the above screen shot I …
How do I Split or Transfer my license activation code?
Login to your account and submit a customer service Inquiry. Ensure you include your license activation code and details of how you want your license to be divided. … How do I Split or Transfer my license activation …