Teradici Documentation and Downloads | Documents and Downloads for Teradici products

Sort by

Why is my virtual desktop experiencing poor display or video performance after installing or updating VMware software?

Scenario Your virtual machine (VM) may experience some of the following performance issues after updating or installing VMware tools, VMware View agent, or PCoIP software: Poor video playback. Slow windows drag within one monitor or between two monitors. …

Tools for PCoIP Protocol Deployments

This article provides links to tools that can be used for planning or troubleshooting HP Anyware, PCoIP Remote Workstation Card, Amazon Workspaces, and VMware Horizon View PCoIP deployments. Network Bandwidth Calculator Useful for network bandwidth …

HP Anyware Connector - Common Installation Issues

This knowledge base article provides a brief list of troubleshooting steps for common issues related to installing the HP Anyware Connector. This article is not intended to be a comprehensive troubleshooting guide. The potential issues have been broken …

What are the network maximum transmission unit (MTU) requirements for PCoIP?

PCoIP maximum transmission unit (MTU) Requirements Every network has a MTU that dictates the maximum size a individual network packet can be for transmission. If the packet is larger than the MTU it will be fragmented and sent as multiple packets or …

Cannot connect: Get an ERROR: Failed to communicate with Connection Manager

Problem When connecting to a HP Anyware PCoIP Agent the client receives the "Error: Failed to communicate with Connection Manager." Cause This error generally means something prevented the PCoIP Client to reach to the PCoIP Agent. The logs of …

How do I set the verbosity level for PCoIP Agent log entries?

For HP Anyware, Amazon Workspaces, and Horizon View 5.2+: When changing the verbosity level for the PCoIP Agent, the logging level for all components are changed. Configuring the verbosity level in Windows The log verbosity for PCoIP Windows log files …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: September 3, 2023

6785

HP Anyware Instructions for Standalone Computers

Overview The purpose of this document is to outline key components, installation instructions and important notes of HP Anyware on standalone computers without discrete GPUs. Although standalone physical PCs are currently not tested, they are expected to …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: January 16, 2024

6268

Troubleshooting out of order packets impacting the PCoIP protocol?

Problem The PCoIP session performance is poor. The logs indicate high packet loss and the error messages related to out of order packets. Note:The default PCoIP server logs will indicate when out of order mode is activated and deactivated. To see …

PCoIP TROUBLESHOOTING STEPS: Session Disconnect

This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide. By default the PCoIP protocol will disconnect a session if there is no network activity for more than 30 seconds …

How do I add more license administrators to manage my license subscription?

Login to your account to submit a customer service inquiry. Please include the new license administrator’s first & last name, email address, and your license activation code. … How do I add more license administrators to manage my license …

Filter by Products

Filter by Topics

Search Knowledge Center

Filter by Products

Filter by Topics