ICMP packets are being send from the machine at the start of the PCoIP session
Problem At the start of a PCoIP session a network trace or firewall logs are recording ICMP packet being sent from the machine. Further investigation shows they are from the PCoIP Server process. PCoIP server logs show a trace route log of up to 30 hops. …
Knowledge Base Article Troubleshooting Session Performance HP Anyware
Last modified: September 19, 2023
591
Can I use an Ethernet hub or half-duplex network connection with a PCoIP Zero Client or PCoIP Remote Workstation Card?
No. PCoIP technology requires a full-duplex Ethernet connection from end to end. In modern networks, half-duplex links can still exist when using technologies such as Wi-Fi or point to point Wi-Fi or Microwave links. Older communication equipment in wired …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card Zero Clients
Last modified: March 26, 2021
554
How does device discovery work with the PCoIP Management Console 2.x and 3.x?
The PCoIP Management Console must discover all of the PCoIP devices that it manages and therefore supports the discovery of devices using three mechanisms: DHCP Option discovery DNS DNS Service Record Discovery DNS-Based Discovery Prefix Manual Discovery …
Knowledge Base Article Tutorial Performance Management Console
Last modified: September 3, 2023
547
The PCoIP session ended abruptly and the PCoIP Zero Client PCoIP Splash screen appears
Problem Occasionally issues can cause the PCoIP Zero Client to reboot. Issues such as the ones listed below are good signs that the PCoIP Zero Client has rebooted even though at first it may not be certain the PCoIP Zero Client rebooted. Unexpectedly the …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: September 21, 2023
541
We have deleted our Management Console VM or Local Licensing server VM. How do we recover the deleted license?
If your PCoIP Management Console or Local License server will be moved to another server or replaced with an upgrade, you must return all the licenses before the migration and then re-activate the licenses after the migration.  For details on how to …
Knowledge Base Article Troubleshooting Licensing Management Console
Last modified: September 3, 2023
526
Why does my Tera2 PCoIP Zero Client perform poorly on a WAN, compared to a software client on the same network?
If you are experiencing refresh issues of image data when scrolling through text and/or images using a PCoIP Zero Client on a WAN network, ensure that you enable the Low Bandwidth Text Codec (LBTC) setting. Note: The LBTC setting is available on TERA2321 …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: August 2, 2023
491
HP Anyware Licensing
 HP Anyware Licensing                               HP Anyware Licensing Models                                                                                                              START     ~3 mins Deployment of Local License Server and …
Knowledge Base Article Tutorial Licensing HP Anyware
Last modified: September 5, 2023
482
No audio when using Unified Communications with a USB headset
Problem Some users have reported no audio when using Unified Communications solution in firmware 4.7.0, they can only hear the ring of the incoming call and when the call is answered there is no Rx/Tx audio.   Cause This issue has been tracked down to the …
Knowledge Base Article Troubleshooting Performance Peripheral Devices Zero Clients
Last modified: November 7, 2022
478
Why does the PCoIP Zero Client OSD image quality preference slider not have any effect on PCoIP session?
Answer: Activation of the  Image Quality Preference slider requires enablement of the  check box found in the  Configure PCoIP image quality levels  ADM GPO variable shown below.   The Image Quality Preference slider (shown below) resides in the OSD under …
Knowledge Base Article Troubleshooting Display Performance Zero Clients HP Anyware
Last modified: August 2, 2023
448