Teradici Documentation and Downloads | Documents and Downloads for Teradici products

Sort by

FAQ's - Webcam General Health Checks Troubleshooting How to troubleshoot Webcams Webcam will not show under attached devices in Zero Client. Webcam shows status as "Not Supported" in attached device. Webcam shows status as "USB device not supported …

Configuring PCoIP Zero Client for webcam support

When using a PCoIP zero client to connect to a software host such as HP Anyware Agent or VMware Horizon Agent, you need to ensure USB redirection is enabled when installing the host agent. With USB redirection installed we can now troubleshoot from the …

How do I enable relative mouse option in PCoIP Zero Clients?

The relative mouse option was introduced in Tera2 PCoIP Zero Client firmware 4.1 as an unsupported option for use in very specific user requirements (3D gaming and CAD) and demonstration environments. This option is hidden and disabled by default in …

HP Anyware Manager SAML Authentication with Okta

Requirements Must have an Okta account Must have users in Okta 1. Create an Okta account if you do not have one, or else log-in to your existing Okta account. You must be logged in as an Okta Admin. 2. From the Okta site click Applications from the …

Is it possible to disable the serial port on my Samsung PCoIP Zero Client monitor?

Scenario: Some PCoIP zero clients (i.e. Samsung PCoIP Zero Client monitors) come equipped with a serial port. The units are designed with a built in USB hub feeding both another USB connector and a serial connector. In a PCoIP session, the VM picks up the …

Failed to install Virtual USB Hub: -500. Removing the HP Anyware PCoIP Agent for Windows Vhub component

Problem When installing the new agent you get the error at the top, "Installation Aborted. Setup was not completed successfully. The on screen install log contains the message "Failed to install Virtual USB Hub: -500". Cause The HP Anyware USB Virtual …

FAQ - Webcams Peripherals Device

How to troubleshoot Webcams Causes: Webcam will not work if the webcam that you are using does not support USB 1.1. the webcam is connected to a USB 2.0 port internal/external USB hub and will present you error "USB device not supported behind a …

Understanding USB devices connected to a PCoIP zero client

Trying to sort out why webcams and USB headsets work for some customers and not others is very time consuming as we have to understand the use case. When using a PCoIP zero client to connect to a software host such as HP Anyware Agent or VMware Horizon …

PCoIP MAC Agent: How to deploy AD Users to macOS agents for only with Mobile User accounts

Problem The issue is that when a new user logs in for the first time, macOS throws up a series of dialog boxes asking for confirmation of various things such as privacy settings, Siri usage, etc. The macOS agent does not see/have access to these …

Upgrading from firmware 3.4.x or earlier, a message displays indicating my USB devices failed authorization

Problem When upgrading PCoIP Zero Client firmware from 3.4.x, USB locally terminated devices work, but no redirected (bridged) USB devices work. When viewing attached devices in the Administrator Web Interface (AWI) only the mouse and keyboard show as …

Filter by Products

Filter by Topics

Search Knowledge Center

Filter by Products

Filter by Topics