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Why do certain large screen (>27" monitors) dual-link DVI monitors not work with the TERA 2 PCoIP Zero Clients?

Scenario When some monitors supporting 2560 x 1600 and 2560 x 1440 resolutions are power cycled with the power switch, the video may not appear when connected to a Tera2 Zero Client via dual-link DVI. This applies to: Tera2 Zero Clients running firmware …

How many mouse buttons are supported by PCoIP Zero Clients?

Up to 5 mouse buttons are supported by Tera2 PCoIP Zero Clients in a scenario where the mouse is terminated locally at the PCoIP Zero Client. In a scenario where a mouse is plugged into a PCoIP Zero Client that has more then 5 buttons, the mouse needs to …

Can I add software to or change the operating system of a PCoIP Zero Client?

PCoIP Zero Clients do not run local application software. They run secure custom firmware created by HP Anyware only. This makes them extremely secure PCoIP Clients allowing for simple management and updates through small firmware updates. New features …

Knowledge Base Article Tutorial Setup Zero Clients

Last modified: September 22, 2023

239

Does the TERA2321 support the SGMII interface for a copper SFP?

Answer: No. The Tera2321 only supports MII (10/100Mbps) or RGMII (10/100/1000Mbps) copper/fiber interfaces. Definitions : SGMII - Serial Gigabit Media Independent Interface. RGMII - Reduced Gigabit Media Independent Interface. MII - Media Independent …

Issues when using PCoIP Zero Clients and Imprivata 4.7.x

If you are experiencing an issue with a proximity card reader being reset randomly, ensure you have the latest version of Imprivata Onesign server and the latest PCoIP firmware uploaded on your PCoIP Zero Client. Reports of older firmware running on …

How do I change the FQDN (Fully Qualified Domain Name) of a PCoIP Zero Client?

First, change the PCoIP name to a new name. Currently, the "PCoIP Device Name" can only be changed on an individual basis in two locations: The "OSD--> Configuration--> Label" tab The "AWI--> Configuration--> Label" tab The default format is …

Random individual and mass client disconnects due to Cisco VSS Inter-switch links

Problem Random individual client disconnect, or mass client disconnects when connecting clients (PCoIP Software Clients, VMware View Clients, or PCoIP Zero Clients) connected to HP Anyware or VMware View virtual desktops. Cause There have been observed …

Does PCoIP support DDC/CI to remotely controlled display settings?

To remotely control display settings using DDC/CI, you need: PCoIP Zero Client with firmware 2.3 or newer Monitor that supports DDC/CI that is connected to the PCoIP Zero Client. The DDC/CI protocol is vendor specific. To date, the NEC version of the …

PCoIP Firmware 4.0.2 Issue Notification

Scenario There is an issue with firmware 4.0.2 where the use of the PCoIP Management Console 1.8.0 could result in rendering the Tera2 zero client non-functional and non-recoverable. This issue may be encountered intermittently when deploying profiles …

Knowledge Base Article Advisory Zero Clients

Last modified: August 7, 2023

229

What are the priorities for video, audio, and USB PCoIP traffic?

PCoIP technology gives priority to USB and audio, while imaging uses remaining available bandwidth. PCoIP technology optimizes user experience for a given bandwidth by adaptively controlling quality and update rate of the image data, and optionally …

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