Why does CTRL+Alt+Delete not work on my PCoIP Standard Agent or PCoIP Graphics Agent?

Rate this Article
No votes yet

August 3, 2018

Last modified: 09/15/2023, 1:50 pm

Knowledge Base Article Troubleshooting HP Anyware

Problem

  • A user has to enter their sign-on credentials twice in a single sign-on environment.
  • CTRL+Alt+Delete does not work on Windows 2008 R2, Windows 7, Windows Server 2016 or Windows 10

 

Cause

If the Software Secure Attention Sequence (SAS) setting is set to Not configured or Disabled, a remote user won't be able to send Ctrl+Alt+Delete from a PCoIP session, and the single sign-on feature will not work on Teradici Workstation Access Software or HP Anyware running on Windows 2008 R2, Windows 7, Windows Server 2016 or Windows 10.
This setting needs to be set to 'Enabled' and with option 'Set which software is allowed to generate the Secure Attention Sequence', in order to allow a remote user to have single-sign-on (SSO) or lock/unlock desktop.

 

Resolution

Enable the Software Secure Attention sequence setting, as shown next:

  1. Open gpedit.msc
  2. Expand Computer Configuration > Administrative Templates > Windows Components
  3. Select Windows Logon Options
  4. Double-click Disable or enable software Secure Attention Sequence
  5. Select Enabled
  6. Select Services from the drop down list in the bottom left pane
  7. Click OK

 

 

Pertains to:
  • PCoIP Graphics Agent 2.10.0
  • PCoIP Graphics Agent 2.11.0
  • PCoIP Graphics Agent 2.1.0
  • PCoIP Graphics Agent 2.2.0
  • PCoIP Graphics Agent 2.3.0
  • PCoIP Graphics Agent 2.4.0
  • PCoIP Graphics Agent 2.5.0
  • PCoIP Graphics Agent 2.6.0
  • PCoIP Graphics Agent 2.6.1
  • PCoIP Graphics Agent 2.6.2
  • PCoIP Graphics Agent 2.7.0
  • PCoIP Graphics Agent 2.8.0
  • PCoIP Graphics Agent 2.9.0
  • PCoIP Standard Agent 2.10.0
  • PCoIP Standard Agent 2.11.0
  • PCoIP Standard Agent 2.1.0
  • PCoIP Standard Agent 2.2.0
  • PCoIP Standard Agent 2.3.0
  • PCoIP Standard Agent 2.4.0
  • PCoIP Standard Agent 2.5.0
  • PCoIP Standard Agent 2.6.0
  • PCoIP Standard Agent 2.6.1
  • PCoIP Standard Agent 2.6.2
  • PCoIP Standard Agent 2.7.0
  • PCoIP Standard Agent 2.8.0
  • PCoIP Standard Agent 2.9.0