Why can't I get 2560x1600 Resolution on my PCoIP Remote Workstation Access Card (Host Card)?

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August 27, 2018

Last modified: 11/18/2022, 10:57 pm

Knowledge Base Article Troubleshooting Display Remote Workstation Card
Answer:

Due to display changes after PCoIP Remote Workstation Card Firmware 4.2, you need to disable monitor emulation on all nonactive ports on the PCoIP Remote Workstation Card.

Note: Dual port PCoIP Remote Workstation Cards support a maximum of one 2560x1600 display, quad port PCoIP Remote Workstation Cards support a maximum of two 2560x1600 displays.

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On PCoIP Remote Workstation Card firmware 4.5.1 and later, monitor emulation sends a signal to all host card ports even if there is no cable connected. This causes the PCoIP Remote Workstation Card to revert to all display ports with a maximum resolution or 1920x1200.

To disable Monitor Emulation: PCoIP Remote Workstation Card AWI -> Configuration -> Monitor Emulation -> uncheck the nonactive ports (usually 3 & 4) click Apply -> Reboot workstation.

 

See also: How do I set my monitor resolution to 2560x1440 with PCoIP products?

  

Pertains to:
  • Remote Workstation Card 4.0.2
  • Remote Workstation Card 4.0.3
  • Remote Workstation Card 4.1.0
  • Remote Workstation Card 4.1.1
  • Remote Workstation Card 4.1.2
  • Remote Workstation Card 4.2.0
  • Remote Workstation Card 4.5.0
  • Remote Workstation Card 4.5.1
  • Remote Workstation Card 4.6.0
  • Remote Workstation Card 4.7.0
  • Remote Workstation Card 4.7.1
  • Remote Workstation Card 4.7.2
  • Remote Workstation Card 4.7.4
  • Remote Workstation Card 4.7.5
  • Remote Workstation Card 4.9.0