Troubleshooting display issues after installing firmware 4.0.2

Rate this Article
No votes yet

August 2, 2018

Last modified: 11/10/2022, 12:06 pm

Knowledge Base Article Troubleshooting Display Zero Clients

Problem

After installing firmware 4.0.2 (Tera 1) or firmware 4.0.3 (Tera 2) on a PCoIP device, you begin to see various display issues and/or display resolution errors.

 

Cause

The behaviour in firmware 4.0.x when the Enable Configuration setting is enabled (default) has unexpectedly changed.

This option is found in the OSD under Options > User Settings > Display Topology.

 

Resolution

Ensure the Enable Configuration: setting is disabled and the Resolution settings are set to Native unless it is necessary for the user display configuration. Disabling this setting has been found to reduce many display issues that may be present.

rtalimage


As well, it is advised that disabling the Enable Attached Display Override found in the OSD Options > Configuration > Display tab can reduce display issues if this setting is not needed for other reasons (such as having an EDID read failure).

rtalimage

 

 

Pertains to:
  • PCoIP Zero Client 4.0.2
  • PCoIP Zero Client 4.0.3