HP Anyware online licensing registration system is experiencing intermittent errors and may be slow to respond

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August 30, 2019

Last modified: 08/07/2023, 11:30 am

Knowledge Base Article Advisory

HP Anyware online licensing registration system is experiencing intermittent errors and may be slow to respond.

 

Products impacted include:

 

  1. HP Anyware
  2. HP Anyware Manager
  3. HP Anyware Management Console (MC)

 

Products NOT impacted include:

 

  1. Zero Clients that are connected to VMWare Horizon or Amazon WorkSpaces
  2. Remote Workstation Cards
  3. APEX Cards

 

Recommended Workarounds

 

  1. HP Anyware deployments (using Cloud Licensing)
    • If the license registration fails, wait 30 seconds and retry.  Customers are reporting that the registration will work after 2 or 3 tries.
    • The registration instructions for the agents can be found here:
  2. HP Anyware deployments (using a local license server)
    • If the activation command fails, wait 30 seconds and retry. If retry fails, use the offline mechanism as described here.
  3. Management Console Deployment
    • IF the license activation fails, wait 30 seconds and retry.  Customers are reporting that the registration will work after 2 or 3 tries. If retry fails, use the offline mechanism as described here.

 

Licensing troubleshooting FAQ is found here.