Tera 2 PCoIP Zero Client and PCoIP Remote Workstation Card firmware prerequisites when upgrading to new firmware releases.

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January 12, 2021

Last modified: 09/03/2023, 6:06 pm

Knowledge Base Article Troubleshooting Management Setup Remote Workstation Card Zero Clients

Answer

Depending on the currently installed firmware version on your Tera2 device, an upgrade to new firmware may require an intermediate firmware upload.

To upgrade the PCoIP Zero Client and PCoIP Remote Workstation Card firmware, follow the associated upgrade installations steps for the currently installed firmware.

The firmware version can be viewed through the AWI by browsing to  Info > Version.

IMPORTANT NOTES:

  • Zero Clients running firmware 21.01 connecting to Remote Workstation Cards must use Remote Workstation Card firmware 21.01 or later.
  • If using a PCoIP Management Console (MC) to upgrade your device, ensure you review the MC requirements prior to upgrading. It is recommended to use the latest supported version of the Management Console 202x.x
  • We recommend you always factory reset prior to any firmware downgrade.
  • Refer to the life cycle table for a complete list of firmware applicable to the Tera2 PCoIP Zero Client and PCoIP Remote Workstation Card.

PCoIP Zero Client

Currently Installed Firmware 

Upgrade Installation Steps via AWI 

Management Console Upgrade Notes 

  • 20.01+
  • 17.05
  • 5.x
  • 6.x

Install newest firmware release

Must use PCoIP Management Console 20.01 or newer.



 

  • 4.7.1
  • 4.8.0

 

Install newest firmware release

PCoIP Management Console 1.10.3 and newer required for upgrade and PCoIP Management Console 202x.x for management.

  • Used to migrate large number of PCoIP Zero Clients using firmware 4.7.x through 4.8.x to firmware 5.0+ for use with Management Console 2+
  • Firmware 4.8.x is the last Tera2 PCoIP Zero Client firmware released for use with Management Console 1.10.3 and newer
  • 4.5.x
  • 4.6.x

 
  1. Install 4.8.x firmware release
  2. Install newest firmware release

PCoIP Management Console 1.10.x required for upgrade and PCoIP Management Console 202x.x for management.

  • Used to migrate large number of PCoIP Zero Clients using firmware 4.7.x through 4.8.x to firmware 5.0+ for use with Management Console 2+
  • Firmware 4.8.x is the last Tera2 PCoIP Zero Client firmware released for use with Management Console 1.10.3 and newer
  • 4.2.0 and prior



 
  1. Install 4.6.x firmware release
  2. Install 4.8.x firmware release
  3. Install newest firmware release

PCoIP Management Console 1.10.x required for upgrade and PCoIP Management Console 202x.x for management.

  • Used to migrate large number of PCoIP Zero Clients using firmware 4.7.x through 4.8.x to firmware 5.0+ for use with Management Console 2+
  • Firmware 4.8.x is the last Tera2 PCoIP Zero Client firmware released for use with Management Console 1.10.3 and newer

Remote Workstation Card

Currently Installed Firmware 

Upgrade Installation Steps via AWI 

Management Console Upgrade Notes 

  • 20.01+
  • 17.05
  • 5.0 - 19.11

Install latest firmware release.




 

Use PCoIP Management Console 20.01 or newer.




 
  • 4.9.x
  • 4.7.x


 

Install latest firmware release


 

PCoIP Management Console 1.10.x required for upgrade and PCoIP Management Console 202x.x for management.

  • Used to migrate large number of PCoIP Remote Workstation Cards using firmware 4.7.x and 4.9.x to firmware 5.0+ for use with Management Console 2+
  • Firmware 4.9.x is the last Tera2 PCoIP Remote Workstation Card firmware released for use with Management Console 1.10.3 and newer
  • Firmware 17.05 and 20.01 or newer is compatible with PCoIP Management Console 20.01 or newer.
  • 4.5.x
  • 4.6.x


 

Install latest firmware release


 

PCoIP Management Console 1.10.x required for upgrade and PCoIP Management Console 202x.x for management.

  • Used to migrate large number of PCoIP Remote Workstation Cards using firmware 4.7.x and 4.9.x to firmware 5.0+ for use with Management Console 2+
  • Firmware 4.9.x is the last Tera2 PCoIP Remote Workstation Card firmware released for use with Management Console 1.10.3 and newer
  • 4.2.0 and prior




 
  1. Install 4.6.x firmware release
  2. Install 4.9.x firmware release


 

PCoIP Management Console 1.10.x required for upgrade and PCoIP Management Console 202x.x for management.

  • Used to migrate large number of PCoIP Remote Workstation Cards using firmware 4.7.x and 4.9.x to firmware 5.0+ for use with Management Console 2+
  • Firmware 4.9.x is the last Tera2 PCoIP Remote Workstation Card firmware released for use with Management Console 1.10.3 and newer

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