PCoIP TROUBLESHOOTING STEPS: IEEE 802.1x Network Authentication
This article provides a brief list of troubleshooting steps for common issues with 802.1x authentication. It is not intended to be a comprehensive troubleshooting guide. These include scenarios for:
- Problems uploading IEEE 802.1x certificates to PCoIP zero clients or PCoIP host cards
- Problems authenticating a PCoIP zero client or PCoIP host card
Scenario 1:
Problems uploading IEEE 802.1x certificates to PCoIP zero clients or PCoIP host cards.
- Is the certificate a .PEM certificate?
- Does the PEM certificate have a Private Key in RSA format?
Scenario 2:
Problems authenticating a PCoIP zero client or PCoIP host card on an IEEE 802.1x network
- Is the IEEE 802.1x environment set up to support EAP-TLS?
- Does the client have the appropriate server certificates uploaded? An 801.2x client certificate (must include the private key) and 802.1x server CA root certificate.
- Browse the AWI (Upload > Certificate) and ensure the correct certificates are uploaded and applied.
- Does the client certificate uploaded contain the private key using RSA encryption?
- Does the client have 802.1x Security enabled?
- Is the client certificate applied under Network settings?
- Ensure the "Identity" string is set in the AWI (Configuration > Network).
- Only one client certificate can be used at a time for the PCoIP zero client or PCoIP host card.
- You can upload up to 16 certificates.
- If you are still unable to resolve your 802.1x authentication issue after investigating the above, a network capture file (e.g. wireshark) taken during authentication process may be required.
See Also:
Do PCoIP Zero Clients and PCoIP Remote Workstation Cards support network authentication or 802.1x?
How do I get a PEM certificate from Windows for IEEE 802.1x Network Authentication?
Pertains to:
- PCoIP Zero Client 4.0.2
- PCoIP Zero Client 4.0.3
- PCoIP Zero Client 4.1.0
- PCoIP Zero Client 4.1.1
- PCoIP Zero Client 4.1.2
- PCoIP Zero Client 4.2.0
- PCoIP Zero Client 4.5.0
- PCoIP Zero Client 4.5.1
- PCoIP Zero Client 4.6.0
- PCoIP Zero Client 4.7.0
- PCoIP Zero Client 4.7.1
- PCoIP Zero Client 4.8.0
- PCoIP Zero Client 4.8.1
- PCoIP Zero Client 4.8.2
- PCoIP Zero Client 5.0.0
- PCoIP Zero Client 5.0.2
- PCoIP Zero Client 5.1.0
- PCoIP Zero Client 5.1.1
- PCoIP Zero Client 5.2.0
- PCoIP Zero Client 5.2.1
- PCoIP Zero Client 5.2.2
- PCoIP Zero Client 5.3.0
- PCoIP Zero Client 5.4.0
- PCoIP Zero Client 5.4.1
- PCoIP Zero Client 5.5.0
- PCoIP Zero Client 5.5.1
- PCoIP Zero Client 6.0.0