MagTek USB Keyboard Emulation Card Swipe Reader (i.e. credit card reader) causes "stuck key" problem
Scenario Occasionally when using a MagTek USB KB Swipe Card Reader attached to a zero client, the card data is read incorrectly. This can cause undefined behaviour. (i.e. a key repeats indefinitely).   Cause Some USB Keyboard Emulation Card Readers have …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: November 7, 2022
451
PCoIP Performance monitor counters are not available with the PCoIP Standard Agent and Graphics Agent.
If the PCoIP performance counters are not available in Windows Performance monitor when a user is in session please check the Performance Counter DLL Host service is running. The service may need to be set to automatic from manual startup. Once the …
Knowledge Base Article Tutorial Performance HP Anyware
Last modified: November 8, 2022
440
The VMware Horizon View PCoIP server logs show "IPC Can't encode. Waiting. queue" after a random disconnect.
Problem The VMware Horizon View Client or PCoIP Zero Client experience a random disconnect from the VMware Horizon View session. Inspection of the PCoIP server logs show a high slice rate count after a random disconnect. The following example shows 192 …
Knowledge Base Article Troubleshooting Performance Session Third Party Enhancements Zero Clients
Last modified: September 3, 2023
440
Can a WAN accelerator be used to improve the performance of PCoIP sessions?
PCoIP does not benefit from a WAN accelerator, legacy WAN accelerator solutions use different methods to improve the performance of applications operating over congested networks. These methods include compressing packets, implementing proxy servers that …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card
Last modified: December 14, 2022
436
Recommend upgrading LLS 21.03 or earlier to the latest LLS to avoid service disruption
Our third-party license provider is upgrading certificates in March 2023 If you are running a  supported  HP Anyware Local License Server (LLS) or using the Cloud License Service (CLS), you will not be impacted by these changes.  The new certificates are …
Knowledge Base Article Troubleshooting Licensing
Last modified: September 3, 2023
429
PCoIP Management Console 2.x and 3.x is not loading pages properly when accessing the web interface via the FQDN
Problem Using fully qualified domain name (FQDN) in your browser to access the PCoIP Management Consoles web interface displays only a portion of the page. Using the IP address, the web interface page is displayed properly and user is prompt for user name …
Knowledge Base Article Troubleshooting Performance Management Console
Last modified: September 19, 2023
406
What is the HP Anyware Sizing Tool?
HP Anyware provides an excel System Sizing spreadsheet that provides sizing recommendations for HP Anyware deployments. It will recommend the number of PCoIP Connection Managers and PCoIP Security Gateways required based on the number of remote desktops …
Knowledge Base Article Tutorial Performance Setup HP Anyware
Last modified: August 2, 2023
402
What types of USB devices are supported in Linux with the PCoIP Remote Workstation Card?
The Tera2 PCoIP Remote Workstation Card presents a Open Host Controller Interface (OHCI) and Enhanced Host Controller Interface (EHCI), supporting the USB 1.0 and USB 2.0 specifications respectively, via the PCIe 1x connector to the motherboard. If is up …
Knowledge Base Article Advisory Peripheral Devices Remote Workstation Card
Last modified: August 2, 2023
395