Why do I receive a "Not Authenticated" error when connecting a PCoIP Client to Cloud Access Software or VMware Horizon through a load balancer?
Problem When using a PCoIP Zero Client or PCoIP Software Client to connect to a PCoIP Connection Manager or VMware Horizon View Connection/Security Server (VCS/VSS) through a load balancer you get the error message 'Not Authenticated'. While reviewing the …
Knowledge Base Article Troubleshooting Security Session HP Anyware Zero Clients
Last modified: September 3, 2023
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Why are my displays not displaying the virtual desktop properly (how do I calculate VRAM)?
Problem Your VMware View virtual machine is showing a blank screen because the virtual machine does not have enough video memory.   Resolution Ensure that your virtual machine (VM) has enough VRAM to support a one or two monitor combined resolution, …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: October 20, 2023
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How do I enable NTP on PCoIP Zero Clients and PCoIP Remote Workstation Cards?
Enabling NTP is important on the PCoIP Zero Client and PCoIP Remote Workstation Card. NTP is using for the following: Setting the time and date of the PCoIP Zero Client and PCoIP Remote Workstation Card. As there is no battery on the devices, the time and …
Knowledge Base Article Tutorial Management Setup Management Console Zero Clients
Last modified: September 3, 2023
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How do I enable and disable the PCoIP Zero Client session disconnect CTRL-ALT-F12 key sequence?
Enable When using a PCoIP Zero Client to connect to HP Anyware, Amazon Workspaces or VMware Horizon View the Ctrl-Alt-F12 shortcut is enabled by default. This setting can be configured via the AWI or PCoIP Management Console. When using a workstation with …
Knowledge Base Article Tutorial Session Management Management Console Zero Clients
Last modified: September 3, 2023
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I can't see or access PC/workstation BIOS when using a PCoIP Remote Workstation Card?
Problem When remotely access my a workstation using the PCoIP Remote Workstation Card, the BIOS is not visible remotely and when it is, can't be controlled.   Cause In order to access the BIOS when using a PCoIP Remote Workstation Card, the USB function …
Knowledge Base Article Tutorial Display Remote Workstation Card
Last modified: September 3, 2023
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Host Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed host diagnostic report, create a host  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The report …
Knowledge Base Article Diagnostics Session Remote Workstation Card HP Anyware
Last modified: September 3, 2023
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How do I reset the configuration parameters entered on my PCoIP Zero Client or PCoIP Remote Workstation Card?
Answer: There are four ways to reset the PCoIP Zero Client to default settings which are described below. The PCoIP Remote Workstation card (also known as a PCoIP host card) has one reset procedure also described below. Some network information will be …
Knowledge Base Article Tutorial Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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VMware View Client with dual Virtual NICs unable to connect to virtual desktop
Scenario A VMware View Client with dual virtual NICs configured may not be able to connect to the virtual desktop.  Note: this article does not apply to PCoIP Zero Clients. Dual Virtual NICs Configured on the View Client   Cause If the client has been …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
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