How long before a PCoIP Management Console certificate expires should I replace it?
Before the PCoIP Management Console certificate can be replaced, the new certificate or the signing root CA certificate must be installed in the PCoIP Zero Client or PCoIP Remote Workstation Card certificate store. Once a PCoIP Endpoint is manged by an …
Knowledge Base Article Advisory Management Security Management Console
Last modified: September 19, 2023
295
Cannot import profile from Management Console 1.x into the PCoIP Management Console 2.x or 3.x
Answer : Importing Profiles from MC 1.x into MC 2.x is supported and documented in the user guide. Refer to the Administrators' guide for the release of the PCoIP Management Console in use. There have been a couple reports of users experiencing an issue …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 19, 2023
292
What does "MCU not initialized" log message mean?
Problem You are unable to manage a zero client using the HP Anyware PCoIP Management Console 1.x (MC). The event logs reveal the following MCU errors: LVL:1 RC:-500        MCU :(tera_mcu_read_eeprom_bit): Cannot read from EEPROM, MCU not initialized. …
Knowledge Base Article Troubleshooting Management Remote Workstation Card Zero Clients
Last modified: September 19, 2023
285
Why Imported Profile(s) from PCoIP Management Console 1.x/2.x to PCoIP Management Console 3.x cannot be applied? Status shows skipped.
Scenario Imported a profile from PCoIP Management Console 1.x /2.x  to PCoIP Management Console 3.x where firmware 6.0.0 is the only uploaded version in Settings -> Software. Pushing the profile to PCoIP Zero Clients results in a 'skipped' status.   Cause …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 19, 2023
276
What are the limitations of configuring active directory with Management Console?
PCoIP Management Console 3.2.x has important limitations which need to be considered before using this feature in your deployment.   Active Directory users must be assigned to a Security Group. Only supports one active domain at a time. Does not support …
Knowledge Base Article Advisory Setup Management Console
Last modified: April 10, 2019
279
Why is the host PC on my VMware Horizon brokered Remote Workstation Solution unable to wake up?
Scenario When a View Connection Server brokers a workstation connection between a PCoIP Zero Client and a PCoIP Remote Workstation Card, and the host is put into any low power state (sleep, hibernate or shutdown); the client is unable to wake the host and …
Knowledge Base Article Troubleshooting Setup Performance Third Party Enhancements Remote Workstation Card Zero Clients
Last modified: September 20, 2023
265
How do I change the FQDN (Fully Qualified Domain Name) of a PCoIP Zero Client?
First, change the PCoIP name to a new name. Currently, the "PCoIP Device Name" can only be changed on an individual basis in two locations: The  "OSD--> Configuration--> Label"  tab The  "AWI--> Configuration--> Label"  tab The default format is  …
Knowledge Base Article Advisory Management Management Console Zero Clients
Last modified: September 3, 2023
254