How can I tell which monitors are connected and if a USB device is connected locally or bridged on a PCoIP Zero Client?
Answer: From your Web browser, enter the IP address of your PCoIP Zero Client. Log in to the user interface with your user credentials. (Note: Depending on your specific setup, a password may not be required.) From the Info menu, select Attached Devices . …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: October 31, 2022
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How many characters are supported in the PCoIP Zero Client Pool (Desktop) Name to Select field?
Answer: On a PCoIP Zero Client, when selecting any of the View Connection Server options for the Connection Type other than View Connection Server + Kiosk, the advanced button will present an option called Pool Name to Select.  (Note, in older versions of …
Knowledge Base Article Advisory Zero Clients
Last modified: September 25, 2023
258
How do I change the FQDN (Fully Qualified Domain Name) of a PCoIP Zero Client?
First, change the PCoIP name to a new name. Currently, the "PCoIP Device Name" can only be changed on an individual basis in two locations: The  "OSD--> Configuration--> Label"  tab The  "AWI--> Configuration--> Label"  tab The default format is  …
Knowledge Base Article Advisory Management Management Console Zero Clients
Last modified: September 3, 2023
259
Why does the mouse and keyboard to work on my Fujitsu CELSIUS (C620, M730, or M720) when using a PCoIP Remote Workstation Card?
Answer: In some cases, when connected to a PCoIP Remote Workstation Card, users can't use their mouse and keyboard. Fujitsu has resolved the issue via a BIOS update. For more information, or for support related to this issue, please contact Fujitsu or …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card
Last modified: November 22, 2022
258
Why do certain large screen (>27" monitors) dual-link DVI monitors not work with the TERA 2 PCoIP Zero Clients?
Scenario When some monitors supporting 2560 x 1600 and 2560 x 1440 resolutions are power cycled with the power switch, the video may not appear when connected to a Tera2 Zero Client via dual-link DVI. This applies to: Tera2 Zero Clients running firmware …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: November 18, 2022
255