The VMware Horizon View PCoIP server logs show "IPC Can't encode. Waiting. queue" after a random disconnect.
Problem The VMware Horizon View Client or PCoIP Zero Client experience a random disconnect from the VMware Horizon View session. Inspection of the PCoIP server logs show a high slice rate count after a random disconnect. The following example shows 192 …
Knowledge Base Article Troubleshooting Performance Session Third Party Enhancements Zero Clients
Last modified: September 3, 2023
440
PCoIP Host Driver Software 4.3.1 does not automatically map the PCoIP remote workstation cards in Leostream.
Answer : If you try to automatically map the PCoIP remote workstation card (host card) running PCoIP Host Driver Software 4.3.1 and using the Leostream broker it will fail. If you downgrade the PCoIP Host Driver Software to 4.2.2 it automatically maps. …
Knowledge Base Article Troubleshooting Third Party Enhancements Remote Workstation Card
Last modified: September 14, 2023
437
Recommend upgrading LLS 21.03 or earlier to the latest LLS to avoid service disruption
Our third-party license provider is upgrading certificates in March 2023 If you are running a  supported  HP Anyware Local License Server (LLS) or using the Cloud License Service (CLS), you will not be impacted by these changes.  The new certificates are …
Knowledge Base Article Troubleshooting Licensing
Last modified: September 3, 2023
429
Which PCoIP Zero Clients are VMware Ready certified?
For a list of VMware Ready certified PCoIP Zero Clients see VMware View HCL .  Note: PCoIP Zero Clients can be identified by ThreadX in the OS Version column.  For a complete list of PCoIP Zero Clients, see the HP web site . … Which PCoIP Zero Clients are …
Knowledge Base Article Advisory Setup Third Party Enhancements Zero Clients
Last modified: September 3, 2023
418
Can't manage zero client after moving it to a different network
Scenario: You had the zero client managed by the management console and then moved the zero client to a different network. You can still connect to your desktop VM. You just cannot manage the zero client. Answer: Since network connectivity is confirmed …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: November 8, 2020
408
Why my HP Anyware active directory service account user is failing to login to HP Anyware management interface?
Cause: Currently HP Anyware Manager does not allow domain administrators to be part of any group other than Domain Admins.  Solution: It is a known issue in HP Anyware Manger and bug has already been created for this issue. We are working to let customers …
Knowledge Base Article Troubleshooting Management HP Anyware
Last modified: September 19, 2023
378
Requirements for the Leostream broker to automatically detect a PCoIP Remote Workstation Card?
Requirements For the Leostream broker to automatically detect a Remote Workstation Card the following components must be installed: PCoIP Remote Workstation Card inserted in the host PC Leostream Connection Broker 7.7 or newer Leostream Agent 5.5.95 or …
Knowledge Base Article Tutorial Third Party Enhancements Remote Workstation Card HP Anyware
Last modified: September 19, 2023
369
Why does the Management Console not recognize the DNS-SRV records and not connect with my PCoIP Zero Clients?
Scenario On a non-Microsoft DNS server, the DNS records have been created and the SRV record set for auto-discovery. However, the PCoIP Management Console is not recognizing these records and the PCoIP Zero Client devices are not registering in the …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: September 19, 2023
335