Random Session Disconnects due to Spanning Tree Configuration
Scenario PCoIP sessions experience random session disconnects of some or all clients. Re connection is not always possible straight away.   Cause A Spanning Tree Protocol (STP) re-calculation can cause random session disconnects. STP will cause the …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
912
Why is my display not working correctly when using an adaptor attached to my OEM supplied cable?
Problem After purchasing a HP Anyware product you discover the cable shipped with the HP Anyware product does not have the necessary Video/Display connector to interface with your GPU or monitor. To complete the connection an adaptor is used to change the …
Knowledge Base Article Troubleshooting Display Setup Remote Workstation Card Zero Clients
Last modified: September 14, 2023
889
Where can I find the Imprivata OneSign Appliance verification setting on a PCoIP Zero Client?
Answer: The verification setting is located in the PCoIP Zero Client session tab under the Advanced settings. The OneSign Appliance Verification option will only appear in the Advanced options if the Session Connection Type is correctly selected as shown …
Knowledge Base Article Troubleshooting Session Security Zero Clients
Last modified: April 19, 2023
846
How to change the Active Directory (AD) password when using Imprivata OneSign.
Scenario 1: A user's password is reset via the AD by the administrator. When the user taps the proximity card to login via OneSign, the PCoIP Zero Client shows the message that the credentials are invalid. Scenario 2: When a user taps the proximity card …
Knowledge Base Article Tutorial Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
826
What PCoIP GPO settings in VMware Horizon View take effect immediately after the change is made?
Answer: There are currently 4 GPO settings which changes take effect immediately. These are available in Horizon View 5.2 and are listed below along with links to the individual GPO descriptions. In Horizon View 5.3 an additional GPO was added to this …
Knowledge Base Article Advisory Setup Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
807
What is the DHCP request timeout on a PCoIP Zero Client or PCoIP Remote Workstation Card?
The PCoIP Zero Client and PCoIP Remote Workstation Card will attempt to get a DHCP lease 4 times after power on or after the network link comes up. When a PCoIP device is connected to a network with no DHCP server and the DHCP request time-out period …
Knowledge Base Article Advisory Performance Remote Workstation Card Zero Clients
Last modified: July 3, 2020
769
Why does the Password option not appear in the PCoIP Zero Client's OSD?
Problem When I log into the On Screen Display (OSD) on the PCoIP Zero Client, and then click the Options tab, the Password option does not appear.    Cause The password option was not shipped with your particular PCoIP device. Some PCoIP devices do ship …
Knowledge Base Article Tutorial Security Management Console Zero Clients
Last modified: September 3, 2023
735
Do PCoIP Zero Clients and PCoIP Remote Workstation Cards support HDMI connections?
PCoIP zero clients only come with the following connections: sVGA DVI (single and dual link) Display Port (1.1a) HDMI is not a supported connector type on PCoIP Zero Clients. You can purchase Display Port or DVI to HDMI cables and adapters however you may …
Knowledge Base Article Advisory Display Setup Remote Workstation Card Zero Clients
Last modified: July 31, 2023
727
Why does the dual-link DVI monitor connected to my PCoIP Zero Client not display properly?
Check your DVI cable, it may not be dual-link capable. Dual-link cable ends have all of the pins populated whereas single-link cables are missing 6 pins. These pins carry the extra information to allow up to 2560 x 1600 resolution. Some monitors will …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: November 22, 2022
714
How does competing traffic on the network affect PCoIP performance?
This article outlines how other types of network traffic may negatively impact PCoIP performance. Please refer to  Network session checklist for PCoIP protocol LAN and WAN deployments  for more details on network configuration. On most modern LAN's, …
Knowledge Base Article Tutorial Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
696