Why do I get poor performance on an MPLS network?
There are a number of configuration requirements for using PCoIP protocol on an MPLS network.  Prioritize PCoIP packets as a best practice Avoid packet loss Avoid out-of-order packets PCoIP protocol may consider out-of-order packets as lost if the data …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
312
Does PCoIP support moving between subnets in a wireless environment?
PCoIP environments implementing newer versions of PCoIP, such as Cloud Access Software, support changing of the PCoIP Software Clients IP address as long as the PCoIP Agent IP is still reachable. This allows PCoIP Software Clients to roam from wireless to …
Knowledge Base Article Advisory HP Anyware Remote Workstation Card
Last modified: September 14, 2023
310
Why doesn't the PCoIP Remote Workstation Card power up when it is installed to a particular PCIe slot?
This may be due to the restrictions of your host PC's motherboard that requires you to install graphics cards or other PCIe cards into certain PCIe slots. If a PCIe card is installed into an inappropriate PCIe slot, the host PC may stop loading any …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: November 22, 2022
314
How do I ensure a fair allocation of bandwidth between multiple PCoIP sessions?
The PCoIP congestion avoidance algorithms are designed to ensure a fair allocation of bandwidth between multiple PCoIP sessions on the same network. There may be some networks where this doesn't work as well. There is also an associated time constant for …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card
Last modified: December 9, 2022
306
Configure HP Anyware Event Log Verbosity
HP Anyware event log verbosity (level) can be configured on both the client and agent software.   PCoIP Software Client for Windows: http://www.teradici.com/web-help/pcoip_client/windows/current/#Topics/Troubleshooting.htm?Highlight=Setting%20Log%20Levels …
Knowledge Base Article Tutorial Setup HP Anyware
Last modified: September 3, 2023
302
Error: PCoIP Agent has no available licenses to launch the remote session
Symptom Remote desktops that were previously registered with HP Anyware Cloud License Server (CLS) may get the following client message when trying to connect: “Error – PCoIP Agent has no available licenses to launch the remote session.” In the Anyware …
Knowledge Base Article Advisory Troubleshooting Licensing HP Anyware
Last modified: September 3, 2023
304