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Can I enable NTP time on a PCoIP Zero Client or PCoIP Remote Workstation Card using DHCP options?

Answer: Yes. NTP time servers can be added to DHCP options 042 based on IP scope or as a default for all IP scopes. It is important to note that this feature may impact setting the time server by the PCoIP Management Console Profile or the Administrator …

How can I get logs for the Host Software Driver?

The PCoIP Host Software generates and stores logs. Windows Windows XP: :\Documents and Settings\All Users\Application Data\Teradici Corporation\PCoIP Host Software\ Logs Windows Vista, Windows 7, and Windows 8.1, Windows 10:

Performance Optimization with Different Workloads

After completing this unit, you’ll be able to: Understand the different workloads that you can transfer Understand the requirements for using PCoIP Ultra 20 mins You can optimize PCoIP performance based on different workloads. Different workloads have …

Why do I see black bars on the side or bottom of my display when connecting to a zero client?

Scenario : When connecting a display (TV or monitor) to a PCoIP zero client you get solid black bars at the top and bottom or left and right sides of the display. It appears as if the image is being cut off. Resolution : This issue is caused by ' …

Do PCoIP Zero Clients and PCoIP Remote Workstation Cards support dynamic DNS?

Dynamic DNS allows for method of keeping a domain name record linked to a changing IP address. PCoIP Zero Clients and PCoIP Remote Workstation Cards do not currently support Dynamic DNS registration. They rely on the DHCP server to register the name when …

Cloud Licensing is not working after activating with a Proxy Server or changing the Proxy Server

Problem HP Anyware for Windows has been activated via the powershell script or control panel specifying a proxy server. Immediately after activating the license connecting from the client fails. After the proxy server settings have been changed, the PCoIP …

HP Anyware Standard Agent for Linux PCoIP session is slow on Ubuntu running Unity

Problem When running HP Anyware Standard Agent for Linux on Ubuntu 16.04 LTS with Unity as the desktop environment the PCoIP session is very slow. The session is consistently slow even when doing tasks such as browsing the internet. Cause The Unity …

Knowledge Base Article Advisory Performance HP Anyware

Last modified: September 20, 2023

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Profile application to Remote Workstation Card fails

Scenario : The remote workstation card is at a factory default. You set a basic Profile in the management console and apply the Profile. The Profile application fails. If you check the management console, there is no clue as to why the Profile failed. If …

Will out of order packets impact a PCoIP session?

PCoIP will work when packets are becoming out of order between the two PCoIP endpoints. Re-ordering packets on PCoIP endpoints requires that packets are held in a queue/buffer while waiting to receive the packets that need to be put back into order. With …

Unable to connect: Flame application not launching using PCoIP

In some cases, Flame may show various issues when accessing the application through a PCoIP session. Possible Issues: Flame 2023 fails to launch. After the Flame 2023 launch attempt, mouse & keyboard input stops responding over PCoIP session. PCoIP …

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