How does the PCoIP Zero Client/PCoIP Remote Workstation Card support remote power management?
Answer: This article describes how to remotely power down a host PC/workstation with a PCoIP Remote Workstation Card (i.e. host card) installed, and how to remotely power it up with wake on LAN (WOL). Note: VMWare View brokered connections do not support …
Knowledge Base Article Tutorial Setup Remote Workstation Card Zero Clients
Last modified: September 14, 2023
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"No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is enabled on the PCoIP Host card prior to installing the software"
  Problem When installing host software on a PC, the following error message may be displayed: "No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is enabled on the PCoIP Host card prior to installing the …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: October 19, 2022
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Why does the PCoIP Zero Client not trusting my connection to a system with a new certificate?
Problem The PCoIP Zero Client produces a certificate error when connecting to a HP Anyware PCoIP Agent, PCoIP Connection Manager, PCoIP Security Gateway after the certificate has been renewed and signed by the same Root CA or Intermediate CA as the old …
Knowledge Base Article Troubleshooting Security HP Anyware Zero Clients
Last modified: September 3, 2023
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What does the "Network Link Down" message in the Event Log mean?
Problem A PCoIP Zero Client or PCoIP Remote Workstation Card is having intermittent or persistent problems maintaining a connection to the network. The logs repeatedly contain the message: 0d,00:00:05.42> LVL:2 RC: 0 MGMT_NET :Network link DOWN   Cause …
Knowledge Base Article Troubleshooting Remote Workstation Card Zero Clients
Last modified: September 15, 2023
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Can multi-factor authentication be used with PCoIP?
Multi-factor authentication systems are supported by Teradici Products. Examples of multi-factor authentication systems are RSA SecurID and Duo. HP Anyware Manager supports multi-factor authentication as secondary authentication via a radius server.  …
Knowledge Base Article Advisory Security Setup Authentication HP Anyware Zero Clients
Last modified: September 3, 2023
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Case Life Cycle
This article explains the life cycle of a support case, and illustrates the expectation in each case status.   Case Life Cycle The case life cycle is demonstrated in the diagram below:   What is expected in each status?*   Table 1: Expectation per status …
Knowledge Base Article Advisory Accounts HP Anyware
Last modified: September 3, 2023
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Connection Manager Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed connection manager diagnostic report, create a CM  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed …
Knowledge Base Article Diagnostics Session HP Anyware
Last modified: September 3, 2023
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