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Problem When watching video or performing any activity that requires audio sync, the audio is out of sync. This results in loss of lip sync where the spoken audio does not match the mouth movements in the video. This occurs on the Teradici Software Client …

What does the error message "Session Closed Remotely" mean?

There are a number or reasons that the message "Session Closed Remotely" appears during a brokered session listed below. Informational Messages Closed by login at an alternate location or host shutdown/restart User initiated logout Disconnected by …

License check results in Broken Host message

Problem When viewing licenses on a license server via pcoip-view-license, a HP Anyware PCoIP Agent with an instance locked license or a PCoIP Management Console you get the message Trust Flags: **BROKEN** HOST. Cause When the license component of …

HP Anyware Licensing Models

After completing this unit, you’ll be able to: Understand the available licensing options Understand the pros and cons of the Cloud Licensing Model vs. the Local License Server Model Select the licensing model required for your business 5 mins …

Random Session Disconnects due to Spanning Tree Configuration

Scenario PCoIP sessions experience random session disconnects of some or all clients. Re connection is not always possible straight away. Cause A Spanning Tree Protocol (STP) re-calculation can cause random session disconnects. STP will cause the …

Are there any limitations on physical distance for a PCoIP session?

Due to the design of PCoIP, using UDP for data transmission, PCoIP will operate over vast distances and network latencies up to 250 ms. PCoIP intelligently acknowledges the traffic inside the protocol allowing for high speed transmission over high latency …

How do I choose between remote workstation solutions?

To decide on the most suitable remote workstation solution for your needs, you will need to understand the available options. Remote workstation solutions: Dedicated remote workstation using PCoIP Remote Workstation Cards and PCoIP Zero Clients. See a …

How can I tell what type of PCoIP Session licensing I'm using?

With HP Anyware, you have the option of deploying using either the easy to use Cloud licensing or if you need the flexiblity, you can deploy using a Local license server. Why cloud licensing? Host desktop must maintain an internet connection directly …

Knowledge Base Article Tutorial Licensing HP Anyware

Last modified: September 3, 2023

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Why has local printing and clipboard redirection suddenly stopped functioning during a session to the PCoIP Agent?

Problem Whist in session to a PCoIP Agent from a PCoIP software client, clipboard redirection and local printing suddenly stop functioning. Cause If the PCoIP Agent service is stopped, any existing PCoIP sessions will have their virtual channel plugins …

Are DSCP markings modified after enabling the PCoIP Transport Header?

Answer: The PCoIP Transport header is a proprietary header placed in each packet. When you Configures the PCoIP transport header , it modifies the PCoIP transport header. It does not modify the IP Differentiated Services Code Point (DSCP) field used by …

Knowledge Base Article Advisory Performance HP Anyware

Last modified: September 25, 2023

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