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Configuring PCoIP Zero Client for webcam support

When using a PCoIP zero client to connect to a software host such as HP Anyware Agent or VMware Horizon Agent, you need to ensure USB redirection is enabled when installing the host agent. With USB redirection installed we can now troubleshoot from the …

How do I purchase a new license or renew my existing license subscription?

Choose from the following options: To purchase a new license or extend your current license subscription, Contact Sales If you require an urgent license to be delivered to you immediately, please purchase online through Teradici E-Store To renew your …

Knowledge Base Article Advisory Licensing Accounts

Last modified: September 3, 2023

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Converting from a HP Anyware trial to a purchased license

Scenario A Teradici HP Anyware or HP Anyware Plus trial license is current installed on a machine. A full HP Anyware or HP Anyware Plus subscription has been purchased and the machines with the trial license need to be converted. Resolution Teradici …

Knowledge Base Article Tutorial Licensing HP Anyware

Last modified: September 3, 2023

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How to Create and Install Custom Certificates on Linux Agents

This article lays out how to replace Teradici's default certificates with your own custom certificates on Linux Agents. Note the procedure in this article uses OpenSSL to create private keys, certificate signing requests, and certificates. For detailed …

Knowledge Base Article Tutorial Security HP Anyware

Last modified: January 24, 2023

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HP Anyware Licensing

~40 mins This course will help you to understand the licenses used with HP Anyware Products like the HP Anyware license and Management Console license. After completing this course you would be able to differentiate between different licenses and …

What does "Could not send message to FNE license server" mean?

Problem The PCoIP Graphics Agent for Windows or PCoIP Standard Agent for Windows fails to register to the cloud licensing server or your PCoIP session disconnects shortly after connect. Symptoms When trying to register the host to a cloud license server …

How to change the default agent certificate in HP Anyware for Windows

Before following this tutorial, you need to ensure the following prerequisites are completed: Microsoft Enterprise Certification Authority Server is available Certificate template to use with the PCoIP Agent has been created. How to create a Certificate …

Knowledge Base Article Tutorial Security HP Anyware

Last modified: September 12, 2023

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Is it possible to disable the serial port on my Samsung PCoIP Zero Client monitor?

Scenario: Some PCoIP zero clients (i.e. Samsung PCoIP Zero Client monitors) come equipped with a serial port. The units are designed with a built in USB hub feeding both another USB connector and a serial connector. In a PCoIP session, the VM picks up the …

Why can I not establish a PCoIP connection with my HID smartcard?

Scenario 1 PIV smart cards do not work with PCoIP Zero Clients in pre-session. (Before a PCoIP session is established) How to Identify User cannot establish a PCoIP session using their smart card. Search the PCoIP Zero Client default logs show the …

PCoIP Troubleshooting Steps: IEEE 802.1x Network Authentication

This article provides a brief list of troubleshooting steps for common issues with 802.1x authentication. It is not intended to be a comprehensive troubleshooting guide. These include scenarios for: Problems uploading IEEE 802.1x certificates to PCoIP …

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