What is monitor emulation on the PCoIP Remote Workstation Card and how does it work?
Answer: Monitor emulation is a feature on the PCoIP Remote Workstation Card (also known as a host card) that ensures graphics cards see a valid EDID on a Display Port or DVI port on boot. This helps prevent the graphics card from driving DVI signals or DP …
Knowledge Base Article Advisory Display Setup Remote Workstation Card
Last modified: September 3, 2023
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How can I identify the version of VMware's SVGA driver in my virtual machine?
Answer: To identify the VMware SVGA driver version that your current virtual machine is using perform the following steps. Log in to your VM. Left click the start button. Right click Computer. Left click Manage. Left click Device Manager. Expand Display …
Knowledge Base Article Tutorial Display Third Party Enhancements Zero Clients
Last modified: September 3, 2023
2016
Case Life Cycle
This article explains the life cycle of a support case, and illustrates the expectation in each case status.   Case Life Cycle The case life cycle is demonstrated in the diagram below:   What is expected in each status?*   Table 1: Expectation per status …
Knowledge Base Article Advisory Accounts HP Anyware
Last modified: September 3, 2023
1933
Why are my displays not displaying the virtual desktop properly (how do I calculate VRAM)?
Problem Your VMware View virtual machine is showing a blank screen because the virtual machine does not have enough video memory.   Resolution Ensure that your virtual machine (VM) has enough VRAM to support a one or two monitor combined resolution, …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: October 20, 2023
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Why does my mouse and keyboard not work when connecting to a HP Z420 or Z620 using a PCoIP Remote Workstation Card via a PCoIP Zero Client?
Answer: USB HID devices fail to initialize on PCoIP session start for HP Z420, Z620, Z820 workstations running BIOS 03.18 -3.68. HP has resolved the issue in BIOS release  03.69 Rev. A (9 May 2014). The BIOS file name is sp66326.exe. For more information …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
1795
How do I enable NTP on PCoIP Zero Clients and PCoIP Remote Workstation Cards?
Enabling NTP is important on the PCoIP Zero Client and PCoIP Remote Workstation Card. NTP is using for the following: Setting the time and date of the PCoIP Zero Client and PCoIP Remote Workstation Card. As there is no battery on the devices, the time and …
Knowledge Base Article Tutorial Management Setup Management Console Zero Clients
Last modified: September 3, 2023
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How do I enable and disable the PCoIP Zero Client session disconnect CTRL-ALT-F12 key sequence?
Enable When using a PCoIP Zero Client to connect to HP Anyware, Amazon Workspaces or VMware Horizon View the Ctrl-Alt-F12 shortcut is enabled by default. This setting can be configured via the AWI or PCoIP Management Console. When using a workstation with …
Knowledge Base Article Tutorial Session Management Management Console Zero Clients
Last modified: September 3, 2023
1753
I can't see or access PC/workstation BIOS when using a PCoIP Remote Workstation Card?
Problem When remotely access my a workstation using the PCoIP Remote Workstation Card, the BIOS is not visible remotely and when it is, can't be controlled.   Cause In order to access the BIOS when using a PCoIP Remote Workstation Card, the USB function …
Knowledge Base Article Tutorial Display Remote Workstation Card
Last modified: September 3, 2023
1752
How do I reset the configuration parameters entered on my PCoIP Zero Client or PCoIP Remote Workstation Card?
Answer: There are four ways to reset the PCoIP Zero Client to default settings which are described below. The PCoIP Remote Workstation card (also known as a PCoIP host card) has one reset procedure also described below. Some network information will be …
Knowledge Base Article Tutorial Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
1647