Teradici Documentation and Downloads | Documents and Downloads for Teradici products

Sort by

Whenever an image that is sent to a remote client is not pixel exact, it is considered lossy rather than lossless. The human eye is not always able to perceive these lossy differences. For example, the human eye is much less sensitive to errors in the …

PCoIP Session Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed diagnostic report, create a support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The report will be …

Is a 2560x1600 display resolution supported by PCoIP hardware devices?

PCoIP Zero Clients and PCoIP Remote Workstation Cards (host cards) support 2560x1600 based on the following: Firmware 4.0.3 and newer TERA2140 Supports a maximum resolution for two monitors of 2560x1600 @60Hz Supports a maximum resolution for four …

HP Anyware Agent: Error 6405 in macOS version of the agent

PROBLEM When the macOS agent machine had been rebooted, the PCoIP software client is seeing: Error 6405: PCoIP Agent failed to launch the remote session. Please try again. If this failure persists, please report this failure to your system administrator. …

What are the requirements to support pre-session smart card authentication when connecting to VMware Horizon (View)?

Note: With the release of PCoIP Zero Client firmware 6.1.0, the information in the knowledge base article has been moved into the PCoIP Zero Client Administrators' guide to ensure the list is current at the time of each firmware release. See PCoIP Zero …

Will the PCoIP Agent work with more than one network interface?

Problem The PCoIP Graphics and Standard agent can be used on a host with more than one network interface. This may or may not work out of the box depending on the order of the network interfaces. Multiple network interfaces may exist in many systems due …

Why did I lose my display topology settings on my PCoIP Zero Client?

Problem After powering off a monitor or unplugging a display cable, the resolution changes to native resolution, the rotation is lost and my primary monitor changed. These are the two relevant OSD display configurations: Display Topology (OSD > User …

PCoIP Logs Explained: "-504 MGMT_PCOIP_DATA Unable to communicate with peer on PCoIP media channels (data manager ping timer expired)" in the PCoIP server logs

Problem The PCoIP Session unexpectedly disconnects, investigation into the logs show: 2011/04/16 10:20:52.606 1 -504 MGMT_PCOIP_DATA Unable to communicate with peer on PCoIP media channels (data manager ping timer expired) Cause Inside the PCoIP …

Cannot connect to multiple monitors when using NVidia GRID GPU

I. Problem Description Cannot connect to multiple monitors when using NVidia GRID GPU II. Introduction When a virtual machine (e.g., Amazon EC2 Graphics instance) is equipped with NVidia GRID GPU, the GRID license needs to be configured properly in order …

How do I access CTRL-ALT-DEL on a touchscreen monitor with Windows 7?

Answer: In Windows 7 environments where a touchscreen monitor uses the onscreen keyboard, consider enabling CTRL+ALT+ DEL, also known as the Secure Attention Sequence (SAS): Log in to the remote workstation or virtual desktop with the appropriate …

Filter by Products

Filter by Topics

Search Knowledge Center

Filter by Products

Filter by Topics