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How do I configure my 4 monitors in the PCoIP Zero Client OSD?

To configure 4 monitors to your preference, follow the steps below. Before you begin, make sure that you know what monitor is connected to what PCoIP Zero Client port number. From the onscreen display (OSD) of your PCoIP Zero Client, browse to Options > …

Do PCoIP Zero Clients support single and multi-touch monitors?

Answer: PCoIP Zero Clients support selected ELO touch monitors in pre-session (using the Teradici OSD) since Firmware 3.4.0,and should support other touchscreen monitors (single and multi-touch) while in a PCoIP session. To make a connection using a …

Knowledge Base Article Advisory Display Zero Clients

Last modified: September 21, 2023

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Why PCoIP Zero Clients cannot operate at USB 2.0 speeds of 480Mbits/s?

The most common cause of slow USB data transfers is related to the network environment.USB data transfers are sensitive to the available network bandwidth, latency, and packet loss. Following are the few reasons that can cause the reduction in …

What USB CD/DVD drives should I consider using with PCoIP Zero Clients?

Teradici does not maintain a list of tested units. With the introduction of EHCI (USB 2) functionality, compatibility with currently manufactured DVD brands has improved greatly, particularly when the PCoIP Zero Client or PCoIP Remote Workstation Card …

USB Network Hub Option for High-Speed USB 2.0 Peripherals

Scenario Tera1 PCoIP Zero Clients with firmware 3.5.0 or newer supports up to 3x the USB transfer rate of previous firmware builds. If additional USB bandwidth is required then consider: Using Tera2 based PCoIP Zero Clients Using an external USB network …

Why is the mouse pointer no longer visible when you bridge a pointer device on a PCoIP Zero Client?

Problem When using Teradici firmware version 4.5.1 and newer, after bridging the pointer device, the pointer is no longer visible on screen. Note: This does not apply to a connection to a PCoIP Remote Workstation Card. Cause Firmware 4.5.1 and newer …

Getting blank screen or "source signal on other port" when connecting from zero client to VMware Horizon

Scenario: When using a PCoIP zero client connecting to VMware VM running Horizon Agent 8.2 if the VMware remote console is open while user is in session the zero client will display a blank screen or you may receive a message "source signal on other …

Mirroring displays on PCoIP Zero Clients

Requirements Tera2 dual port client (TERA2321) Firmware 4.1 or newer Instructions From the PCoIP Zero Client's onscreen display (OSD) or both versions of the Management Console OSD - browse to Options > Configuration > Display > Enable Display Cloning …

Knowledge Base Article Tutorial Display Zero Clients

Last modified: November 7, 2022

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Client Display Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed client diagnostic report, create a client support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The …

Knowledge Base Article Diagnostics Display HP Anyware

Last modified: September 3, 2023

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What is the behaviour of the Mac Fn keys with the PCoIP Software Client?

Answer: When a Macbook is configured with use all Fx keys as standard function keys and the client is in focus either in full screen or windowed mode: If Fn + Fx is pressed the function is interpreted locally (e.g. brightness adjustment) If Fx is pressed …

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