Teradici Documentation and Downloads | Documents and Downloads for Teradici products

Sort by

How do I disable build-to-lossless on a Remote Workstation Card?

Answer: You can disable the build-to-lossless feature using the Administrative Web Interface (AWI) or the PCoIP Management Console. To do this using the AWI, follow the steps below. For more information, or to disable this feature using the PCoIP …

Do PCoIP Remote Workstation Cards support 3D stereo technology?

PCoIP Remote Workstation Cards (host cards) support passive 3D mode of operation under the following conditions: Passive 3D glasses are available. \u2013 See http://en.wikipedia.org/wiki/Stereoscopy#3D_viewers Use a refresh rate of 60 Hz or lower on a …

PCoIP Management Console 2.x and 3.x is not loading pages properly when accessing the web interface via the FQDN

Problem Using fully qualified domain name (FQDN) in your browser to access the PCoIP Management Consoles web interface displays only a portion of the page. Using the IP address, the web interface page is displayed properly and user is prompt for user name …

Where is PCoIP Host Software Settings Saved?

The settings for the Host Software for Windows is saved in registry key: HKEY_CURRENT_USER\Software\Teradici Corporation\PCoIP Agent\Settings. Note: The registry key as the internal implementation is subject to change without notice. Use it in your …

What types of USB devices are supported in Linux with the PCoIP Remote Workstation Card?

The Tera2 PCoIP Remote Workstation Card presents a Open Host Controller Interface (OHCI) and Enhanced Host Controller Interface (EHCI), supporting the USB 1.0 and USB 2.0 specifications respectively, via the PCIe 1x connector to the motherboard. If is up …

Should I configure "Maximum Initial Image Quality" to 100 if I want lossless still image?

No. Regardless of PCoIP image-quality settings, still images are always lossless. The time it takes to display them depends on your image-quality settings and available network bandwidth. For most situations, it is recommended to use 40 for Minimum Image …

How can I find the version of the Management Console 2.x or 3.x if I cannot log into the web interface?

To find the version number of the PCoIP Management Console 2.x (MC) when you cannot log into the web interface will require you to SSH into the MC using the vSphere console or some other utility like Putty. Log in using the admin account / password Type …

Knowledge Base Article Advisory Management Console

Last modified: September 19, 2023

386

PCoIP TROUBLESHOOTING STEPS: IEEE 802.1x Network Authentication

This article provides a brief list of troubleshooting steps for common issues with 802.1x authentication. It is not intended to be a comprehensive troubleshooting guide. These include scenarios for: Problems uploading IEEE 802.1x certificates to PCoIP …

What does "IPC: Frame encode took xxx ms so far. Dropping down the quality to index x." in the log files indicate?

Answer: In this case, the imaging encoder has determined that too many bits were being sent in the upper portion of the frame (i.e. flooding) which causes the frame to take longer to encode, and therefore appears unresponsive to the user (> 750 ms to …

How many hosts are discovered when using SLP Host Discovery?

When using a session connection type setting of Direct to Host +SLP Host Discovery , the PCoIP Zero Client can discover up to 10 hosts and will display the first 6 identified. The list may change on subsequent sessions. … How many hosts are discovered …

Filter by Products

Filter by Topics

Search Knowledge Center

Filter by Products

Filter by Topics