Vérification de l’état de l’hôte - Guide de diagnostic et de dépannage
Résumé Pour recevoir un rapport de diagnostic d’hôte détaillé, créez une offre groupée de fichiers d’assistance client  /journal, puis envoyez cette offre groupée à l’outil de vérification   d’état de l’ordinateur PCoIP .  Une fois les fichiers soumis, il …
Knowledge Base Article Diagnostics HP Anyware
Last modified: February 15, 2024
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Session negotiation failed while connecting from Zero Client to HP Anyware. The PCoIP Zero Client may not be compatible with the host session negotiation cipher setting.
Problem When trying to connect to a HP Anyware PCoIP Agent you receive the error "Session negotiation failed. The PCoIP Zero Client may not be compatible with the host session negotiation cipher setting."   Cause The PCoIP Zero Client session connection …
Knowledge Base Article Troubleshooting Session HP Anyware Zero Clients
Last modified: September 3, 2023
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How do I remotely power on the host PC/workstation through its network interface (PC NIC) from a PCoIP Zero Client?
Answer: Follow the steps below to set up the host PC NIC for Wake-on-LAN (WOL) feature, to allow a workstation with a PCoIP Remote Workstation Card (host card) installed to be woken up by a PCoIP Zero Client. You can also remotely power on your …
Knowledge Base Article Tutorial Remote Workstation Card Zero Clients
Last modified: September 14, 2023
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What are the jumpers and LEDs on the Tera2 PCoIP Remote Workstation Card used for?
All external connectors on Tera2 PCoIP host cards are for diagnostic purposes. Jumpers J15 and J25 are configurable and their functions are described below. If you want Tera1 jumper explanations instead, refer to  What are the jumpers on the Tera1 host …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: April 17, 2024
2905
What is an acceptable level of packet loss?
Just like VoIP and video conferencing, PCoIP is a real time protocol. Once a packet is lost in transit, there typically isn't time to re transmit before the PCoIP session is impacted. Therefore, the most acceptable level of loss is 0%. Packet loss maybe …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
2782
Why do I get a gray screen when connecting from the HP Anyware PCoIP Software Client to a PCoIP Remote Workstation Card?
Answer: To resolve this issue, please make sure that you have the following installed and set correctly on the host PC/workstation - i.e. a computer with a PCoIP Remote Workstation Card (host card) installed: The host card should be running PCoIP firmware …
Knowledge Base Article Troubleshooting Display Remote Workstation Card
Last modified: September 3, 2023
2778