Connection Manager Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed connection manager diagnostic report, create a CM  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed …
Knowledge Base Article Diagnostics Session HP Anyware
Last modified: September 3, 2023
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DHCP IP address lease changes when the PCoIP Zero Client firmware or PCoIP Remote Workstation firrmware is upgraded
Problem Updating PCoIP Zero Client firmware or PCoIP Remote Workstation Card firmware results in a new DHCP IP address lease. The issue will only occur under the following circumstances: Updating a PCoIP Zero Client from firmware 4.7.1 and prior to 4.8.0 …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card Zero Clients
Last modified: September 12, 2023
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Why do I receive a "Not Authenticated" error when connecting a PCoIP Client to Cloud Access Software or VMware Horizon through a load balancer?
Problem When using a PCoIP Zero Client or PCoIP Software Client to connect to a PCoIP Connection Manager or VMware Horizon View Connection/Security Server (VCS/VSS) through a load balancer you get the error message 'Not Authenticated'. While reviewing the …
Knowledge Base Article Troubleshooting Security Session HP Anyware Zero Clients
Last modified: September 3, 2023
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How to verify DNS configuration?
Many Teradici products require Domain Name System (DNS) for the product to correctly function. DNS can provide the details for a PCoIP Zero Client to find the Teradici Management Console, for the Connection Manager to find PCoIP Agents or Clients to find …
Knowledge Base Article Tutorial HP Anyware
Last modified: January 19, 2024
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Can I connect a PCoIP Zero Clients and Remote Workstation Cards via wireless network?
There are a number of options to consider for wireless connection of PCoIP devices such as PCoIP Zero Clients and PCoIP Remote Workstation cards.  Wireless Access Point Use a wireless access point (wireless bridge) to connect a PCoIP Zero Client or PCoIP …
Knowledge Base Article Advisory Setup Remote Workstation Card Zero Clients
Last modified: September 4, 2023
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Why does my mouse and keyboard not work when connecting to a HP Z420 or Z620 using a PCoIP Remote Workstation Card via a PCoIP Zero Client?
Answer: USB HID devices fail to initialize on PCoIP session start for HP Z420, Z620, Z820 workstations running BIOS 03.18 -3.68. HP has resolved the issue in BIOS release  03.69 Rev. A (9 May 2014). The BIOS file name is sp66326.exe. For more information …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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I can't see or access PC/workstation BIOS when using a PCoIP Remote Workstation Card?
Problem When remotely access my a workstation using the PCoIP Remote Workstation Card, the BIOS is not visible remotely and when it is, can't be controlled.   Cause In order to access the BIOS when using a PCoIP Remote Workstation Card, the USB function …
Knowledge Base Article Tutorial Display Remote Workstation Card
Last modified: September 3, 2023
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