Why is Adobe Flash choppy with VMware Horizon View and PCoIP Zero Clients?
Answer: Note: This article only applies to VMware Horizon View desktops that do not have physical GPU acceleration. To optimize the performance of Flash, ensure that the Flash player has hardware acceleration turned off: Right click on the Flash window …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: December 9, 2022
386
What does "IPC: Frame encode took xxx ms so far. Dropping down the quality to index x." in the log files indicate?
Answer: In this case, the imaging encoder has determined that too many bits were being sent in the upper portion of the frame (i.e. flooding) which causes the frame to take longer to encode, and therefore appears unresponsive to the user (> 750 ms to …
Knowledge Base Article Troubleshooting Performance HP Anyware Zero Clients Remote Workstation Card
Last modified: December 9, 2022
381
Why my HP Anyware active directory service account user is failing to login to HP Anyware management interface?
Cause: Currently HP Anyware Manager does not allow domain administrators to be part of any group other than Domain Admins.  Solution: It is a known issue in HP Anyware Manger and bug has already been created for this issue. We are working to let customers …
Knowledge Base Article Troubleshooting Management HP Anyware
Last modified: September 19, 2023
378
Skipped compressing pkt due to PCM bit length in the PCoIP Remote Workstation Card Logs
Scenario User notices poor audio quality when connected to a PCoIP Remote Workstation Card (host card), and the following entries are in the PCoIP Remote Workstation Card's logs: 12/04/2013, 00:01:41> LVL:3 RC: 0 AUDIO_CMPRS :Skipped compressing pkt due …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card Zero Clients
Last modified: August 3, 2023
357
Why does the Management Console not recognize the DNS-SRV records and not connect with my PCoIP Zero Clients?
Scenario On a non-Microsoft DNS server, the DNS records have been created and the SRV record set for auto-discovery. However, the PCoIP Management Console is not recognizing these records and the PCoIP Zero Client devices are not registering in the …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: September 19, 2023
336
Will out of order packets impact a PCoIP session?
PCoIP will work when packets are becoming out of order between the two PCoIP endpoints. Re-ordering packets on PCoIP endpoints requires that packets are held in a queue/buffer while waiting to receive the packets that need to be put back into order.  With …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
326