Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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How do I purchase a new license or renew my existing license subscription?

Choose from the following options: To purchase a new license or extend your current license subscription, Contact Sales If you require an urgent license to be delivered to you immediately, please purchase online through Teradici E-Store To renew your …

Knowledge Base Article Advisory Licensing Accounts

Last modified: September 3, 2023

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Converting from a HP Anyware trial to a purchased license

Scenario A Teradici HP Anyware or HP Anyware Plus trial license is current installed on a machine. A full HP Anyware or HP Anyware Plus subscription has been purchased and the machines with the trial license need to be converted. Resolution Teradici …

Knowledge Base Article Tutorial Licensing HP Anyware

Last modified: September 3, 2023

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HP Anyware Licensing

~40 mins This course will help you to understand the licenses used with HP Anyware Products like the HP Anyware license and Management Console license. After completing this course you would be able to differentiate between different licenses and …

HP Anyware Manager SAML Authentication with Okta

Requirements Must have an Okta account Must have users in Okta 1. Create an Okta account if you do not have one, or else log-in to your existing Okta account. You must be logged in as an Okta Admin. 2. From the Okta site click Applications from the …

What does "Could not send message to FNE license server" mean?

Problem The PCoIP Graphics Agent for Windows or PCoIP Standard Agent for Windows fails to register to the cloud licensing server or your PCoIP session disconnects shortly after connect. Symptoms When trying to register the host to a cloud license server …

License check results in Broken Host message

Problem When viewing licenses on a license server via pcoip-view-license, a HP Anyware PCoIP Agent with an instance locked license or a PCoIP Management Console you get the message Trust Flags: **BROKEN** HOST. Cause When the license component of …

How many VMware View pools are supported by PCoIP Zero Clients?

PCoIP Zero Clients support up to 10 desktop pools when using Firmware 3.2.0 or earlier. Firmware 3.3.0 and later increased support for the number of pools to 100. When more than 100 pools are configured, the PCoIP Zero Client becomes unresponsive for a …

Mouse cursor does not change when using PCoIP Zero Clients to connect to a VM using View Agent 7.4.

Scenario: This is most visible in Office (especially MS Excel) application but occurs in applications or windows that require a cursor change such as changing the column widths in Excel. This event can be identified in the zero client log file with the …

HP Anyware Licensing Models

After completing this unit, you’ll be able to: Understand the available licensing options Understand the pros and cons of the Cloud Licensing Model vs. the Local License Server Model Select the licensing model required for your business 5 mins …

How can I tell what type of PCoIP Session licensing I'm using?

With HP Anyware, you have the option of deploying using either the easy to use Cloud licensing or if you need the flexiblity, you can deploy using a Local license server. Why cloud licensing? Host desktop must maintain an internet connection directly …

Knowledge Base Article Tutorial Licensing HP Anyware

Last modified: September 3, 2023

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