Getting blank screen or "source signal on other port" when connecting from zero client to VMware Horizon
Scenario: When using a PCoIP zero client connecting to VMware VM running Horizon Agent 8.2 if the VMware remote console is open while user is in session the zero client will display a blank screen or you may receive a message "source signal on other …
Knowledge Base Article Troubleshooting Display Third Party Enhancements Zero Clients
Last modified: September 3, 2023
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This firmware version is not supported on this platform. Please upload a different file
Problem When attempting to downgrade firmware the error message This firmware version is not supported on this platform. Please upload a different file Or in the PCoIP Remote Workstation Card or PCoIP Zero Client event log 0d,00:03:36.19> LVL:2 RC:   0    …
Knowledge Base Article Troubleshooting Remote Workstation Card Zero Clients
Last modified: September 15, 2023
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Mirroring displays on PCoIP Zero Clients
Requirements Tera2 dual port client (TERA2321) Firmware 4.1 or newer   Instructions From the PCoIP Zero Client's onscreen display (OSD) or both versions of the Management Console OSD - browse to Options > Configuration > Display > Enable Display Cloning …
Knowledge Base Article Tutorial Display Zero Clients
Last modified: November 7, 2022
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FAQ — System Requirements for PCoIP Product and Components
Articles describes the PCoIP products available and provides links to the system requirements found in the more recent documentation for each component. FAQ – Table of Contents What is PCoIP? Key features of PCoIP  . PCoIP products and components Answers …
Knowledge Base Article FAQ Setup HP Anyware Remote Workstation Card Zero Clients
Last modified: December 13, 2023
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Which PCoIP Zero Clients support wake-on-LAN?
Answer: All Tera2 PCoIP Zero Clients support wake-on-LAN, otherwise known as 'WOL,' to turn on PCoIP Zero Clients remotely. To configure, a 3rd party WOL utility software is required to generate WOL packets to send to PCoIP Zero Clients. Also, WOL must be …
Knowledge Base Article Advisory Setup Zero Clients
Last modified: January 19, 2023
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Why is USB not working when connecting a PCoIP Zero Client to a PCoIP Remote Workstation Card?
By default, all USB devices are bridged to the host with the PCoIP Remote Workstation Card and is dependent on the host OS. Please verify the following Make sure the USB devices are not unauthorized in the PCoIP Remote Workstation Card or PCoIP Zero …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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How do I enable IEEE 802.1x Network Authentication in PCoIP Zero Clients and PCoIP Remote Workstation Cards?
1) Identify the certificates used for IEEE 802.1x network authentication in your organization 2) Ensure that the certificates are properly formatted Certificates must be in .PEM format and less than 6 KB Both a client certificate and a server root CA …
Knowledge Base Article Tutorial Security Management Console Zero Clients
Last modified: September 5, 2023
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Do PCoIP Zero Clients support USB devices with a visible cursor, such as slate and scribe tablets when bridged to VMware Horizon View?
PCoIP Zero Clients support usb devices ( slate/scribe/pen tablets etc. ) but further configuration may be required. Scenario After connecting your device you can use the tablet for basic cursor movement and mouse click operations just like a regular …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 3, 2023
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Why do I hear pops and crackles or dead air in my PCoIP session when connecting with a PCoIP Zero Client?
This article refers to the audio playback using the PCoIP Analog Audio Data Channel from a host machine to a PCoIP Zero Client. It does not apply to microphone input from a PCoIP Zero Client to a VM.   Problem The PCoIP Zero Client must have either an …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: December 20, 2023
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