Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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Where can I find the Imprivata OneSign Appliance verification setting on a PCoIP Zero Client?

Answer: The verification setting is located in the PCoIP Zero Client session tab under the Advanced settings. The OneSign Appliance Verification option will only appear in the Advanced options if the Session Connection Type is correctly selected as shown …

How do I link my profile to my company’s license account?

Contact your company’s license administrator to make this request. If your company’s license administrator is not available, Submit a Customer Service Inquiry and ensure you include your company’s license activation code. … How do I link my profile to my …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

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Why has local printing and clipboard redirection suddenly stopped functioning during a session to the PCoIP Agent?

Problem Whist in session to a PCoIP Agent from a PCoIP software client, clipboard redirection and local printing suddenly stop functioning. Cause If the PCoIP Agent service is stopped, any existing PCoIP sessions will have their virtual channel plugins …

Failed to install Virtual USB Hub: -500. Removing the HP Anyware PCoIP Agent for Windows Vhub component

Problem When installing the new agent you get the error at the top, "Installation Aborted. Setup was not completed successfully. The on screen install log contains the message "Failed to install Virtual USB Hub: -500". Cause The HP Anyware USB Virtual …

FAQ - What features are available on my self-service HP Anyware support account

The HP Anyware self-service portal provides access to content on HP Anyware products and services. FAQ - General Create Account : How do I create an account on the self-service portal? Update Account : How do I update my profile on the self-service …

Knowledge Base Article FAQ Accounts HP Anyware

Last modified: September 4, 2023

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FAQ - Webcams Peripherals Device

How to troubleshoot Webcams Causes: Webcam will not work if the webcam that you are using does not support USB 1.1. the webcam is connected to a USB 2.0 port internal/external USB hub and will present you error "USB device not supported behind a …

Understanding USB devices connected to a PCoIP zero client

Trying to sort out why webcams and USB headsets work for some customers and not others is very time consuming as we have to understand the use case. When using a PCoIP zero client to connect to a software host such as HP Anyware Agent or VMware Horizon …

Remote Workstation Card TCP Port 50001 Retirement

PCoIP Zero Client to Remote Workstation Card communication that previously was done on port 50001 is now being moved to within the PCoIP data stream in the firmware release 4.5.0. This was done to accommodate antivirus software that would identify this …

Considerations for Deleting Your HP Anyware Community Account

Before deleting yourHP Anyware Community account, make sure you’re aware of what happens to your profile, history and cases. Here is what will happen if you delete your account: Your profile will be deleted and you will no longer be able to login to …

Knowledge Base Article Advisory Accounts

Last modified: January 8, 2024

705

Upgrading from firmware 3.4.x or earlier, a message displays indicating my USB devices failed authorization

Problem When upgrading PCoIP Zero Client firmware from 3.4.x, USB locally terminated devices work, but no redirected (bridged) USB devices work. When viewing attached devices in the Administrator Web Interface (AWI) only the mouse and keyboard show as …

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