Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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What does a NACK or NAK log entry indicate?

Negative Acknowledgement PCoIP imaging will acknowledge or use selective acknowledgement in newer PCoIP implementations, to signal to the PCoIP Host that imaging data was successfully received and displayed. In the event that this process is not …

How do I enable NTP on PCoIP Zero Clients and PCoIP Remote Workstation Cards?

Enabling NTP is important on the PCoIP Zero Client and PCoIP Remote Workstation Card. NTP is using for the following: Setting the time and date of the PCoIP Zero Client and PCoIP Remote Workstation Card. As there is no battery on the devices, the time and …

Connection broker support with PCoIP technology

HP Anyware compatible brokers HP Anyware Manager Leostream Connection Broker ClearCube Sentral Connection Broker Virtual Cable UDS Enterprise (Universal Desktop Services) PCoIP Remote Workstation Card compatible brokers Compatible with PCoIP Zero Client …

How do I gather PCoIP client logs for the HP t410 (and change its logging verbosity)?

The HP t410 Smart Zero Client uses Teradici's PCoIP software. The PCoIP client logs are accessible on a HP t410 client through the on-screen-display. A bundle of log files can be saved to a local USB flash drive connected to the t410 client using the …

Knowledge Base Article Tutorial Setup Zero Clients

Last modified: July 27, 2023

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How to change the Num Lock setting on a PCoIP Zero Client

The num lock ( numlock) setting depends on whether the PCoIP Zero Client is at the On-Screen-Display (OSD) or when in-session. On-Screen-Display operation The "Factory" default setting of num lock can be set by the PCoIP Zero Client OEM during …

Imprivata OneSign 4.9 SP1 causes instabilities with the password entry when connected to PCoIP Zero Clients.

Answer: Password authentication instabilities specific to Imprivata OneSign version 4.9 SP1 (released Oct 1st, 2014) and PCoIP Zero Clients are described below. Scenario 1: Once a user has successfully authenticated using a valid username and password, …

When installing the HP Anyware PCoIP Agent I get a Powershell execution policy error

Problem When installing HP Anyware PCoIP Agent for Windows you receive the error "The Powershell (x86) execution policy is currently set to Restricted. PCoIP Standard Agent requires the ability to run Powershell scripts; adjust the Powershell (x86) …

Workstation Remote Power Off

Remote power On Tera2 based PCoIP Zero Clients, the remote power off function can be access by pushing the power button briefly. This will bring up an on screen menu that can be cycled via the power button. The only power function available is Workstation …

What is the impact of power outage during firmware update?

Firmware 5.0.0 and newer Due to additional functionality added to the PCoIP Zero Client over time, there is no longer space for two complete firmware images. To prevent the PCoIP Zero Client from entering an unrecoverable state from a power outage during …

Knowledge Base Article Advisory Setup Zero Clients

Last modified: November 16, 2022

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VMware View Client with dual Virtual NICs unable to connect to virtual desktop

Scenario A VMware View Client with dual virtual NICs configured may not be able to connect to the virtual desktop. Note: this article does not apply to PCoIP Zero Clients. Dual Virtual NICs Configured on the View Client Cause If the client has been …

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