Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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How do I expand the PCoIP Management Console 2.0 - 2.4 disk size?

Answer: Note: This KB applies to PCoIP Management Console 2.0 to 2.4. All disk space issues have been resolved in release 2.5 of the PCoIP Management Console. If you are experiencing issues in Management Console 2.5 or newer open a ticket with HP …

Horizon brokered connections using PCoIP security gateway

Users with a Horizon 7.7 or newer brokered connection to a Remote Workstation Card require the configuration of an additional setting when using the PCoIP Security Gateway. The PCoIP Security Gateway is used with Horizon View Connection Server when …

I do not receive the password reset email when I try to reset my password

Check your junk/spam folder. Make sure emails from support@teradici.com are not blocked/add this email address to your contacts list. If you still fail to receive the password reset email, please fill out the customer service request form. … I do not …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

483

Configuring PCoIP Clients

After completing this unit, you’ll be able to: Understand the requirements for using configurations Understand the procedure to configure client machine 40 mins Configuring Soft Clients PCoIP clients can be configured to allow you to set different user …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: September 3, 2023

444

The VMware Horizon View PCoIP server logs show "IPC Can't encode. Waiting. queue" after a random disconnect.

Problem The VMware Horizon View Client or PCoIP Zero Client experience a random disconnect from the VMware Horizon View session. Inspection of the PCoIP server logs show a high slice rate count after a random disconnect. The following example shows 192 …

How to upgrade the PCoIP Management Console VMware Virtual Machine hardware version

The steps below describe the basic steps to upgrade the VMware Virtual Machine (VM) hardware through vSphere Notes: It is recommended that you backup your VM, and test it prior to rolling it to production. Changing the hardware version may impact …

Do PCoIP Zero Clients support proximity cards?

Answer: Teradici includes pre-session proximity card support on PCoIP Zero Clients using Imprivata OneSign single-sign on solutions with VMware View virtual desktops. This applies to all existing PCoIP Zero Clients when the firmware is updated to version …

Which PCoIP Zero Clients are VMware Ready certified?

For a list of VMware Ready certified PCoIP Zero Clients see VMware View HCL . Note: PCoIP Zero Clients can be identified by ThreadX in the OS Version column. For a complete list of PCoIP Zero Clients, see the HP web site . … Which PCoIP Zero Clients are …

What PCoIP GPO settings in HP Anyware take effect immediately after the change is made?

Whist all GPO settings are read and take effect at the start of a PCoIP session, some GPO settings will also take effect during the session. For HP Anyware 2.13 and above: Configure build-to-lossless Configure PCoIP event log verbosity Configure PCoIP …

Knowledge Base Article Advisory Setup HP Anyware

Last modified: September 7, 2023

417

How do I set up helpdesk mode (enable self help link) on a PCoIP Zero Client?

The self help link on the PCoIP Zero Client OSD at the session connection screen allows a user to click on the link and establish a PCoIP session using saved credentials. This PCoIP session can allow the user to access resources such as password reset …

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