Teradici PCoIP Hardware Accelerator (APEX 2800) Software 2.5.3 Release Notes

Release Status: General Availability (GA)

Release Overview:

This release includes an updated set of drivers for the Virtual Machine to allow support for the latest version of VMware Horizon (Up to 7.0). This release also adds support for Windows 10 as the guest OS.

To avoid compatibility issues, please familiarize yourself with the following knowledge base article.

The Hypervisor drivers are specific to the ESXi version being used, while the VM driver installer package is compatible with any supported version of VMware Horizon. Each package contains the following files:

  • VM driver in all packages: apex2800-2.5.3-rel-46443.exe
  • ESXi driver specific versions: (example for ESXi 6.0 apex2800-rel-
  • EULA
  • Readme
Key Release Details
APEX 2800 driver release 2.5.3 includes support for:

  • ESXi 6.0 Update 2
  • ESXi 5.5 Update 3
  • VMware Horizon (View) 7.0

Notable changes:

  • ESXi and Horizon version checks are now disabled, thus the current release can be installed on any future ESXi and Horizon (View) release
  • Temporal caching is disabled
  • Improved diagnostic log for the Apex hypervisor

Compatibility Notes

Teradici PCoIP Hardware Accelerator (APEX)

  • APEX Low Profile PCIe card reference T2800H0101, Rev 01
  • APEX MXM for HP Blade servers, card reference T2800H0200, Rev 01
  • Amulet HotKey DXM-A APEX for Dell "M" Blade servers
ESXi Driver Release 2.5.3 supports:

  • ESXi 6.0 Update 2
  • ESXi 5.5 Update 3
  • ESXi 5.1 Update 3
  • ESXi 5.0
VMware View Driver Release 2.5.3 supports:

  • VMware Horizon 7.0
  • VMware Horizon 6.2.2
  • VMware Horizon 6.1.1
  • VMware Horizon 6.0.2
  • VMware Horizon 5.3.4
Virtual Operating Systems

  • Windows 10 64 bit
  • Windows 8.1 64 bit (Windows 8 is not supported)
  • Windows 7 32/64 bit
  • Windows Server 2008 R2

Key Resolved Issues
  • >> pcoip-ctrl -L 3
  • Note that the above setting is not persistent between ESXi reboots. To restore the APEX log level back to its default level 2 (info), do the following from the VMware ESXi command line:
    • >> pcoip-ctrl -L 2

    Key Known Limitations
    29428. Same patch ID for APEX ESXi driver across different ESXi versions does not work for VUM
    Background: vSphere Update Manager (VUM) enables centralized, automated patch and version management for VMware vSphere and offers support for VMware ESXi hosts, virtual machines, and virtual appliances. With VUM, Customers can install and update third-party software on hosts.
    APEX ESXi drivers use same patch ID for different ESXi versions, which cause problems when customers need to import the same APEX ESXi driver version but for different ESXi versions because VUM requires unique patch ID for each driver zip file.

    Workaround: Edit the id tags of the vmware.xml & TERA2_045408.xml files by inserting the ESXi specific version number in the file name.


    The xml id tag <id>TERA2_046443</id> would now include release number 6.0.0 and become <id>TERA2_6.0.0_046443</id>.

    File locations

    • Drivers_Package_2.5.3_for_Hardware_Accelerator_ESXi6.0.zip > apex2800-rel- > Metadata.zip > vmware.xml
    • Drivers_Package_2.5.3_for_Hardware_Accelerator_ESXi6.0.zip > apex2800-rel- > Metadata.zip > bulletins > TERA2_046443.xml

    The above known issues are under investigation. Please subscribe to this knowledge base item to receive updates.