What are the possible reasons for jitter on a 30 inch monitor when compared to a 24 inch monitor connected to the same Tera2 Remote Workstation Card?
Problem In a single workstation environment when comparing a 30 inch monitor at 2560x1600 to a 24 inch monitor at 1920x1600, moving a window containing a running video in the 30 inch screen shows latency and window drag when compared to the 24 inch …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: December 9, 2022
695
"No PCoIP Device Detected." when installing the PCoIP Host Software in a Dell r7910 Precision Workstation
On the Dell 7910 Precision Workstation there are 7 PCIe slots, 1 to 4 are powered by the CPU2 and 5 to 7 are powered by CPU1. When there is only one CPU, the PCoIP Remote Workstation Card will need to be installed in the correct PCIe slot. Please note : …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: July 31, 2023
691
Installing Management Console
After completing this unit, you’ll be able to: Install the HP Anyware Management Console, or Migrate to a newer version 25 mins   HP Anyware Management Console is released in three formats that feature CentOS as the PCoIP Management Console installation …
Knowledge Base Article Tutorial Management Setup Management Console
Last modified: August 2, 2023
671
What network switch or router queue size should be used?
Network device queues, also known as network buffer's, should be configured to accommodate 50ms to 100ms of PCoIP protocol traffic in total. This assumes that one network device (e.g. switch or router) is congested for a given network path. If the network …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 19, 2023
670
How do I improve performance when dragging a window on the screen using firmware pre-4.1.0 and without a PCoIP Hardware Accelerator installed?
Problem While there are many factors that determine desktop performance - see  PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance  - lower performance of window dragging may be observed in the following environment: VMware Horizon View …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: November 18, 2022
662
How to upload provisioning template and post script files to customer storage in HP Anyware Connectors for Azure
HP Anyware has changed the file names, locations and install paths of the PCoIP Agents. This KB provides instructions on how to update previously installed HP Anyware Connectors for Azure with these new locations to ensure that new remote workstations use …
Knowledge Base Article Tutorial Setup Management HP Anyware
Last modified: August 2, 2023
652
Encryption and bandwidth metrics used for various setups PCoIP Devices and VMware Horizon View
Answer:   Encryption and Bandwidth Metrics   Tera1 Zero Client Tera2 Zero Client Windows View Client Host Card No View Security Server Up to 220 Mbps AES-128 (not encapsulated) Up to 500 Mbps AES-128/AES-256| (not encapsulated/encapsulated) FW 4.1.0 and …
Knowledge Base Article Advisory Performance Third Party Enhancements Remote Workstation Card Zero Clients
Last modified: September 3, 2023
642
What is the impact of minimum and maximum initial image quality on a PCoIP Session?
Minimum and maximum initial image quality sets the lower and upper quality level. The default values in HP Anyware is Q40 for the minimum initial image quality and Q80 for the maximum initial image quality. If PCoIP estimates there is adequate bandwidth …
Knowledge Base Article Advisory Display Performance Remote Workstation Card HP Anyware
Last modified: July 31, 2023
632
Should I use an initial image quality of Q100?
An initial image quality of Q100 will deliver the highest quality of image PCoIP can deliver. Q100 is not lossless, for a lossless image, build to lossless must be enabled.  How to configure the Turn off Build-to-Lossless feature session variable in GPO …
Knowledge Base Article Advisory Display Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: August 1, 2023
618
How do I disable login username caching on a PCoIP Zero Client?
On a PCoIP Zero Client, username caching is set in the advanced options and can be disabled from the OSD Screen, the Administrative Web Interface (AWI), or the PCoIP Management Console.    From the OSD Screen: Under Options, select Configuration In the …
Knowledge Base Article Tutorial Setup Management Session Management Console Zero Clients
Last modified: September 3, 2023
595