Why do I get poor performance on an MPLS network?
There are a number of configuration requirements for using PCoIP protocol on an MPLS network.  Prioritize PCoIP packets as a best practice Avoid packet loss Avoid out-of-order packets PCoIP protocol may consider out-of-order packets as lost if the data …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
311
How do I ensure a fair allocation of bandwidth between multiple PCoIP sessions?
The PCoIP congestion avoidance algorithms are designed to ensure a fair allocation of bandwidth between multiple PCoIP sessions on the same network. There may be some networks where this doesn't work as well. There is also an associated time constant for …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card
Last modified: December 9, 2022
306
How long before a PCoIP Management Console certificate expires should I replace it?
Before the PCoIP Management Console certificate can be replaced, the new certificate or the signing root CA certificate must be installed in the PCoIP Zero Client or PCoIP Remote Workstation Card certificate store. Once a PCoIP Endpoint is manged by an …
Knowledge Base Article Advisory Management Security Management Console
Last modified: September 19, 2023
295
How does PCoIP share bandwidth over the network?
The BW Limit is dynamically calculated and represents the bandwidth the PCoIP session estimates to be available given the network conditions. The calculation takes into account the existing bandwidth usage, packet loss and any high latency spikes. The …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
296
Cannot import profile from Management Console 1.x into the PCoIP Management Console 2.x or 3.x
Answer : Importing Profiles from MC 1.x into MC 2.x is supported and documented in the user guide. Refer to the Administrators' guide for the release of the PCoIP Management Console in use. There have been a couple reports of users experiencing an issue …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 19, 2023
292
Why am I seeing high bandwidth from the PCoIP Zero Client for audio even though I am not recording anything?
Problem As soon as an audio application starts and samples data from the audio input, PCoIP traffic from the client to host increases significantly and is steady.   Cause Once an application requests audio from the line in or microphone inputs, the PCoIP …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: April 27, 2023
292
What does "MCU not initialized" log message mean?
Problem You are unable to manage a zero client using the HP Anyware PCoIP Management Console 1.x (MC). The event logs reveal the following MCU errors: LVL:1 RC:-500        MCU :(tera_mcu_read_eeprom_bit): Cannot read from EEPROM, MCU not initialized. …
Knowledge Base Article Troubleshooting Management Remote Workstation Card Zero Clients
Last modified: September 19, 2023
286
Why Imported Profile(s) from PCoIP Management Console 1.x/2.x to PCoIP Management Console 3.x cannot be applied? Status shows skipped.
Scenario Imported a profile from PCoIP Management Console 1.x /2.x  to PCoIP Management Console 3.x where firmware 6.0.0 is the only uploaded version in Settings -> Software. Pushing the profile to PCoIP Zero Clients results in a 'skipped' status.   Cause …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 19, 2023
276