When does the PCoIP Management Console apply a resolution change using the Enable Preferred Resolution Override setting while in a PCoIP session?
In PCoIP Management Console (MC) 1.9.1 (and newer), PCoIP Zero Clients with firmware 4.1.2 (and newer) can be configured to override the attached monitors native resolution using the Enable Preferred Resolution Override feature. The setting is recognized …
Knowledge Base Article Troubleshooting Management Display Management Console Zero Clients
Last modified: September 3, 2023
465
MagTek USB Keyboard Emulation Card Swipe Reader (i.e. credit card reader) causes "stuck key" problem
Scenario Occasionally when using a MagTek USB KB Swipe Card Reader attached to a zero client, the card data is read incorrectly. This can cause undefined behaviour. (i.e. a key repeats indefinitely).   Cause Some USB Keyboard Emulation Card Readers have …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: November 7, 2022
451
What are the cabling requirements in a Remote Workstation Card environment?
Answer: HP Anyware PCoIP Remote Workstation Cards and PCoIP Zero Clients are designed considering port pass through and should be connected in a specific manner to limit potential display issues. In a PCoIP workstation environment ensure the connection …
Knowledge Base Article Advisory Display Remote Workstation Card
Last modified: August 2, 2023
448
Why does the PCoIP Zero Client OSD image quality preference slider not have any effect on PCoIP session?
Answer: Activation of the  Image Quality Preference slider requires enablement of the  check box found in the  Configure PCoIP image quality levels  ADM GPO variable shown below.   The Image Quality Preference slider (shown below) resides in the OSD under …
Knowledge Base Article Troubleshooting Display Performance Zero Clients HP Anyware
Last modified: August 2, 2023
448
Can't manage zero client after moving it to a different network
Scenario: You had the zero client managed by the management console and then moved the zero client to a different network. You can still connect to your desktop VM. You just cannot manage the zero client. Answer: Since network connectivity is confirmed …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: November 8, 2020
409
What types of USB devices are supported in Linux with the PCoIP Remote Workstation Card?
The Tera2 PCoIP Remote Workstation Card presents a Open Host Controller Interface (OHCI) and Enhanced Host Controller Interface (EHCI), supporting the USB 1.0 and USB 2.0 specifications respectively, via the PCIe 1x connector to the motherboard. If is up …
Knowledge Base Article Advisory Peripheral Devices Remote Workstation Card
Last modified: August 2, 2023
395
Should I configure "Maximum Initial Image Quality" to 100 if I want lossless still image?
No. Regardless of PCoIP image-quality settings, still images are always lossless. The time it takes to display them depends on your image-quality settings and available network bandwidth. For most situations, it is recommended to use 40 for Minimum Image …
Knowledge Base Article Advisory Performance Display Remote Workstation Card HP Anyware Zero Clients
Last modified: December 9, 2022
387
Why can I use my cell phone to transfer files when I have blocked all mass storage devices through the Unauthorized Devices table?
There are 3 ways to transfer data to USB devices. Mass storage devices (flash drives, DVD), all file types Photo Transfer Protocol - PTP - still image capture device class for cameras, (pictures). Media Transport Protocol - MTP - (smartphones), all file …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: November 17, 2022
384
Why my HP Anyware active directory service account user is failing to login to HP Anyware management interface?
Cause: Currently HP Anyware Manager does not allow domain administrators to be part of any group other than Domain Admins.  Solution: It is a known issue in HP Anyware Manger and bug has already been created for this issue. We are working to let customers …
Knowledge Base Article Troubleshooting Management HP Anyware
Last modified: September 19, 2023
378