Host Performance Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed host diagnostic report, create a host agent  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The …
Knowledge Base Article Diagnostics Performance Remote Workstation Card HP Anyware
Last modified: June 28, 2024
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This firmware version is not supported on this platform. Please upload a different file
Problem When attempting to downgrade firmware the error message This firmware version is not supported on this platform. Please upload a different file Or in the PCoIP Remote Workstation Card or PCoIP Zero Client event log 0d,00:03:36.19> LVL:2 RC:   0    …
Knowledge Base Article Troubleshooting Remote Workstation Card Zero Clients
Last modified: September 15, 2023
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FAQ — System Requirements for PCoIP Product and Components
Articles describes the PCoIP products available and provides links to the system requirements found in the more recent documentation for each component. FAQ – Table of Contents What is PCoIP? Key features of PCoIP  . PCoIP products and components Answers …
Knowledge Base Article FAQ Setup HP Anyware Remote Workstation Card Zero Clients
Last modified: December 13, 2023
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What is the difference between local and remote cursor in the PCoIP Host Software?
Local cursor Local cursor draws the mouse pointer locally at the client which improves the user experience when the client is connected over a long latency network. The improvement is due to the client sending the mouse coordinates to the remote host and …
Knowledge Base Article Advisory Remote Workstation Card
Last modified: September 21, 2023
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How to disable all USB devices but allow Human Interface Devices (HID) using the PCoIP Management Console
The PCoIP Management Console 1.x, 2.x and 3.x can push predetermined profiles to PCoIP Zero Clients and PCoIP Remote Workstation Cards. Inside the profile USB policies that control USB authorized and unauthorized devices. In many organizations it is …
Knowledge Base Article Tutorial Peripheral Devices Management Console Remote Workstation Card
Last modified: September 3, 2023
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Why is USB not working when connecting a PCoIP Zero Client to a PCoIP Remote Workstation Card?
By default, all USB devices are bridged to the host with the PCoIP Remote Workstation Card and is dependent on the host OS. Please verify the following Make sure the USB devices are not unauthorized in the PCoIP Remote Workstation Card or PCoIP Zero …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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HP Anyware PCoIP Remote Workstation Cards for Remote Workstation High-level Overview
PCoIP High-Performance Remote Workstations Provides a high-level overview and benefits of remote workstations using PCoIP host cards. Duration: 2 min, 27 seconds Pre-requisites: None … HP Anyware PCoIP Remote Workstation Cards for Remote Workstation …
Knowledge Base Article Tutorial Remote Workstation Card
Last modified: September 15, 2023
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The local cursor and remote cursor do not align at login when using the PCoIP Software Client in Window mode connected to a Remote Workstation Card
Problem The HP Anyware PCoIP Software Client is installed on a Windows OS client and is connecting to a CentOS 5.3 host. The screen on the software client shows the login screen for the host OS in windowed mode (not full screen). When the local cursor …
Knowledge Base Article Troubleshooting Remote Workstation Card
Last modified: September 15, 2023
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