Why do USB 2.0 or isochronous devices fail to work as expected when plugged into a Samsung NC220 or NC240 PCoIP monitor?
Answer: This occurs because on the NC220 and NC240 monitor series, USB Ports 0, 1 and 2 are brought out directly and port 3 is connected to an internal hub. On this hub, 1 hub port is connected to a RS232 device, and another hub port is connected to an …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: November 21, 2022
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How do I disable login username caching on a PCoIP Zero Client?
On a PCoIP Zero Client, username caching is set in the advanced options and can be disabled from the OSD Screen, the Administrative Web Interface (AWI), or the PCoIP Management Console.    From the OSD Screen: Under Options, select Configuration In the …
Knowledge Base Article Tutorial Setup Management Session Management Console Zero Clients
Last modified: September 3, 2023
593
Configures the PCoIP transport header
Configures the PCoIP transport header with the following options: When set to Enabled , the configured session priority of high , medium , or low is used. When set to Not Configured , then the default of medium session priority is used. When set to …
Knowledge Base Article Tutorial Session HP Anyware
Last modified: September 19, 2023
594
ICMP packets are being send from the machine at the start of the PCoIP session
Problem At the start of a PCoIP session a network trace or firewall logs are recording ICMP packet being sent from the machine. Further investigation shows they are from the PCoIP Server process. PCoIP server logs show a trace route log of up to 30 hops. …
Knowledge Base Article Troubleshooting Session Performance HP Anyware
Last modified: September 19, 2023
588
How do I restrict a USB device in PCoIP Zero Client where a Hub is used?
Scenario Introduced in Firmware 4.1 is a new feature that allows a keyboard and mouse to be locally terminated behind a hub on a PCoIP Zero Client. Previously all devices on a HUB were treated as one and the keyboard and mouse were remotely terminated. …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: November 18, 2022
555
Why does my PCoIP Remote Workstation hibernate or sleep and not power off remotely from my Tera 2 PCoIP Zero Client?
When a PCoIP Zero Client attempts to power down a Windows 7 or Windows 10 workstation host during a PCoIP session, the workstation may enter the sleep state rather than being shutdown. This will occur if Windows is configured to map the PC power button to …
Knowledge Base Article Advisory Session Remote Workstation Card Zero Clients
Last modified: July 3, 2020
530