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How do I enable relative mouse option in PCoIP Zero Clients?

The relative mouse option was introduced in Tera2 PCoIP Zero Client firmware 4.1 as an unsupported option for use in very specific user requirements (3D gaming and CAD) and demonstration environments. This option is hidden and disabled by default in …

Configuring PCoIP Zero Client for webcam support

When using a PCoIP zero client to connect to a software host such as HP Anyware Agent or VMware Horizon Agent, you need to ensure USB redirection is enabled when installing the host agent. With USB redirection installed we can now troubleshoot from the …

How does a PCoIP Zero Client wake up the host PC?

PCoIP Zero Clients can wake up a remote PC/workstation that has a PCoIP Remote Workstation Card installed. The following diagram shows the order of how a zero client wakes up a host PC. The PCoIP Zero Client sends a Magic Packet to the PCoIP Remote …

Determining why the PCoIP Zero Client was reset to factory default

Problem The PCoIP Zero Client unexpectedly reset to factory default. Cause The PCoIP Zero Client would only reset to factory defaults if one of the reset options was used. The PCoIP Zero Client can be reset by the PCoIP Management Console, through the …

How much bandwidth does PCoIP require?

The simple answer is 'it depends'. The amount of bandwidth required depends on a number of factors (display resolution, frame rate, graphical intensity for the user, importance of image quality, amount of display interactivity vs static viewing). Due to …

What are the identification numbers on a PCoIP Zero Client?

The PCoIP Zero Clients are identified by the manufacturer (OEM). The identification is comprised of the following numbers: -MAC: MAC address -SER: Serial Number -VER: Version Number -UUID: Unique Identifier Number -PARTN: Firmware Part Number …

Knowledge Base Article Advisory Zero Clients

Last modified: September 15, 2023

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Why are some Tera2 PCoIP Zero Clients showing the Online status as "False" in PCoIP Management Console 2.x and 3.x?

This indicates that the Tera 2 PCoIP Zero Client is not being managed by the PCoIP Management Console and can be one of several reasons: Not powered on Firmware has been downgraded to 4.x so no longer manageable by PCoIP Management Console 2.x and 3.x NTP …

Is it possible to disable the serial port on my Samsung PCoIP Zero Client monitor?

Scenario: Some PCoIP zero clients (i.e. Samsung PCoIP Zero Client monitors) come equipped with a serial port. The units are designed with a built in USB hub feeding both another USB connector and a serial connector. In a PCoIP session, the VM picks up the …

What does the error message "Session Closed Remotely" mean?

There are a number or reasons that the message "Session Closed Remotely" appears during a brokered session listed below. Informational Messages Closed by login at an alternate location or host shutdown/restart User initiated logout Disconnected by …

Why does touchscreen calibration not work with a resolution other then native resolution?

Answer: Calibration for touchscreens via Teradici PCoIP firmware is designed to work from the OSD in native resolution with elo branded touch screens. To calibrate from a different resolution other than native, the elo device must be bridged and the elo …

Knowledge Base Article Advisory Display Zero Clients

Last modified: September 21, 2023

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