Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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Why is the MC activation code (license) not working?

Instructions To activate a license follow the steps located here . The deactivation instructions are here . Common Issues: Is the license already allocated on another machine ? If yes, then deactivate the license from the old machine and reactivate …

How to change the Num Lock setting on a PCoIP Zero Client

The num lock ( numlock) setting depends on whether the PCoIP Zero Client is at the On-Screen-Display (OSD) or when in-session. On-Screen-Display operation The "Factory" default setting of num lock can be set by the PCoIP Zero Client OEM during …

How do I gather PCoIP client logs for the HP t410 (and change its logging verbosity)?

The HP t410 Smart Zero Client uses Teradici's PCoIP software. The PCoIP client logs are accessible on a HP t410 client through the on-screen-display. A bundle of log files can be saved to a local USB flash drive connected to the t410 client using the …

Knowledge Base Article Tutorial Setup Zero Clients

Last modified: July 27, 2023

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When installing the HP Anyware PCoIP Agent I get a Powershell execution policy error

Problem When installing HP Anyware PCoIP Agent for Windows you receive the error "The Powershell (x86) execution policy is currently set to Restricted. PCoIP Standard Agent requires the ability to run Powershell scripts; adjust the Powershell (x86) …

Workstation Remote Power Off

Remote power On Tera2 based PCoIP Zero Clients, the remote power off function can be access by pushing the power button briefly. This will bring up an on screen menu that can be cycled via the power button. The only power function available is Workstation …

What is the impact of power outage during firmware update?

Firmware 5.0.0 and newer Due to additional functionality added to the PCoIP Zero Client over time, there is no longer space for two complete firmware images. To prevent the PCoIP Zero Client from entering an unrecoverable state from a power outage during …

Knowledge Base Article Advisory Setup Zero Clients

Last modified: November 16, 2022

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How do I reset the configuration parameters entered on my PCoIP Zero Client or PCoIP Remote Workstation Card?

Answer: There are four ways to reset the PCoIP Zero Client to default settings which are described below. The PCoIP Remote Workstation card (also known as a PCoIP host card) has one reset procedure also described below. Some network information will be …

How do I fix a problem with a USB mouse and keyboard not working on a Dell Precision R7610 workstation?

Answer: Dell fixed a known issue with the USB keyboard and mouse on Dell Precision R7610 workstations. The problem can happen on any Dell Precision workstation when connected to any PCoIP Zero Client. The issue was fixed in Dell BIOS A07. For more details …

How do I configure my 4 monitors in the PCoIP Zero Client OSD?

To configure 4 monitors to your preference, follow the steps below. Before you begin, make sure that you know what monitor is connected to what PCoIP Zero Client port number. From the onscreen display (OSD) of your PCoIP Zero Client, browse to Options > …

How to configure an Amazon Network Load Balancer (NLB) with the PCoIP Connection Manager and Security Gateway or HP Anyware Connector

The following article provides an example on how to setup an Amazon Network Load Balancer with the PCoIP Connection Manager and Security Gateway (CM/SG) or HP Anyware Connector (CAC). Prerequisites: Connection Manager & Security Gateway: 1. Deploy the …

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