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How can I tell which monitors are connected and if a USB device is connected locally or bridged on a PCoIP Zero Client?

Answer: From your Web browser, enter the IP address of your PCoIP Zero Client. Log in to the user interface with your user credentials. (Note: Depending on your specific setup, a password may not be required.) From the Info menu, select Attached Devices . …

PCoIP Zero Client supported keyboard layouts

PCoIP Zero Clients support the following keyboard layouts. Belgian ISO-8859-2 Belgian ISO-8859-2 (accent keys) Czech Danish ISO-8859-1 Danish ISO-8859-1 (accent keys) Dutch ISO-8859-1 (accent keys) Estonian Finish ISO-8859-1 Finnish ISO-8859-1 (accent …

When the network experiences periods of high congestion what will happen to the users experience?

PCoIP will adjust to the network conditions to deliver the best PCoIP experience possible, for the given network conditions, for the user. During periods of congestion the user experience: A blurry or compressed image Momentary block screens Stuttering …

Why has my PCoIP session disconnected and my VM restarted?

If your PCoIP session has disconnected and your VM has restarted, it may be possible the Windows update settings are set to Install updates automatically. If configured as such, consider using Download updates but let me choose whether to install them to …

Knowledge Base Article Tutorial Session HP Anyware

Last modified: December 9, 2022

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Why does the mouse and keyboard to work on my Fujitsu CELSIUS (C620, M730, or M720) when using a PCoIP Remote Workstation Card?

Answer: In some cases, when connected to a PCoIP Remote Workstation Card, users can't use their mouse and keyboard. Fujitsu has resolved the issue via a BIOS update. For more information, or for support related to this issue, please contact Fujitsu or …

How to identify USB ports on a LG All-in-One PCoIP zero client

The LG All-in-One PCoIP zero client has 6 USB ports, 3 are root ports and 3 are hub ports. There is an internal USB 2.0 hub built into many PCoIP zero clients. The LG All-in-One PCoIP zero client has 2 USB ports on the left side these are Root ports 1 & …

Why do certain large screen (>27" monitors) dual-link DVI monitors not work with the TERA 2 PCoIP Zero Clients?

Scenario When some monitors supporting 2560 x 1600 and 2560 x 1440 resolutions are power cycled with the power switch, the video may not appear when connected to a Tera2 Zero Client via dual-link DVI. This applies to: Tera2 Zero Clients running firmware …

Why do my calls to the PCoIP Agent WMI counters return 0 values?

Problem All calls to WMI counters (i.e. PCoIP Session Log and Statistics Viewer ) return 0 values. Cause By default, 32 bit applications accessing WMI gets a handle to a 32 bit WMI provider, and 64 bit applications accessing WMI get a handle to a 64 bit …

When are PCoIP session statistics reset on a PCoIP Zero Client?

Session statistics are reset at the start of each PCoIP session, i.e. when a session is connected. You can also reset them during a session through the AWI under Diagnostics, Session Statistics, Reset Statistics. … When are PCoIP session statistics …

Random individual and mass client disconnects due to Cisco VSS Inter-switch links

Problem Random individual client disconnect, or mass client disconnects when connecting clients (PCoIP Software Clients, VMware View Clients, or PCoIP Zero Clients) connected to HP Anyware or VMware View virtual desktops. Cause There have been observed …

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