Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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How do I set my monitor resolution to 2560x1440 with PCoIP products?

Answer: 2560x1440 and 2560x1600 resolutions share the same cable requirements. Review and follow the instructions for connectors and cables in Dual-link DVI, Single-link DVI, DisplayPort and 2560x1600 resolutions with PCoIP products. . To get a 2560x1440 …

Knowledge Base Article Advisory Display Zero Clients

Last modified: September 3, 2023

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What is "perceptually lossless"?

Whenever an image that is sent to a remote client is not pixel exact, it is considered lossy rather than lossless. The human eye is not always able to perceive these lossy differences. For example, the human eye is much less sensitive to errors in the …

Is a 2560x1600 display resolution supported by PCoIP hardware devices?

PCoIP Zero Clients and PCoIP Remote Workstation Cards (host cards) support 2560x1600 based on the following: Firmware 4.0.3 and newer TERA2140 Supports a maximum resolution for two monitors of 2560x1600 @60Hz Supports a maximum resolution for four …

Workaround for database failures when restoring or migrating from PCoIP Management Console 2.4 or older to versions 2.5.1 or newer.

Customers on Management Console (MC) 2.4 or older, restoring databases, or migrating to 2.5.1 or newer are required to run this mandatory database clean-up script prior to the restore or migration. These steps reduce the size of the database which is …

What is monitor emulation on the PCoIP Remote Workstation Card and how does it work?

Answer: Monitor emulation is a feature on the PCoIP Remote Workstation Card (also known as a host card) that ensures graphics cards see a valid EDID on a Display Port or DVI port on boot. This helps prevent the graphics card from driving DVI signals or DP …

Case Life Cycle

This article explains the life cycle of a support case, and illustrates the expectation in each case status. Case Life Cycle The case life cycle is demonstrated in the diagram below: What is expected in each status?* Table 1: Expectation per status …

Knowledge Base Article Advisory Accounts HP Anyware

Last modified: September 3, 2023

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Do PCoIP Zero Clients support single and multi-touch monitors?

Answer: PCoIP Zero Clients support selected ELO touch monitors in pre-session (using the Teradici OSD) since Firmware 3.4.0,and should support other touchscreen monitors (single and multi-touch) while in a PCoIP session. To make a connection using a …

Knowledge Base Article Advisory Display Zero Clients

Last modified: September 21, 2023

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Why is the BIOS not accessible from my PCoIP Workstation solution?

The BIOS must be able to enumerate the PCIe PCoIP Remote Workstation Card and support OHCI which typically does not occur until post BIOS. USB peripherals (keyboard, mouse etc.) connected to PCIe PCoIP Remote Workstation Cards as in a PCoIP Workstation …

Feature Requests and Accelerated Development

Feature Requests Teradici frequently releases new features for all our our products creating adding more value to you and opening up many new possible uses for our products. The new features are driven by feedback from our valued customers telling us …

Knowledge Base Article Advisory Accounts HP Anyware

Last modified: November 28, 2023

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How do I purchase a new license or renew my existing license subscription?

Choose from the following options: To purchase a new license or extend your current license subscription, Contact Sales If you require an urgent license to be delivered to you immediately, please purchase online through Teradici E-Store To renew your …

Knowledge Base Article Advisory Licensing Accounts

Last modified: September 3, 2023

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