Why can I not establish a PCoIP connection through my Palo Alto firewall?
Scenario With the PCoIP Transport Header enabled and using a Palo Alto firewall: PCoIP Zero Clients fail to open a session and show a black screen. The PCoIP Zero Client must be rebooted to get out of this state. Soft clients will only be able to connect …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
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How much latency does PCoIP technology add to the remote system?
The latency added by PCoIP technology to a remote system is related to the time to encode (compression) and decode (decompression) for the PCoIP protocol, which depends on the implementation. Total end-to-end latency is determined by OS latency and …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: July 28, 2023
1357
Feature Requests and Accelerated Development
Feature Requests   Teradici frequently releases new features for all our our products creating adding more value to you and opening up many new possible uses for our products. The new features are driven by feedback from our valued customers telling us …
Knowledge Base Article Advisory Accounts HP Anyware
Last modified: November 28, 2023
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Host Performance Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed host diagnostic report, create a host agent  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The …
Knowledge Base Article Diagnostics Performance Remote Workstation Card HP Anyware
Last modified: September 3, 2023
1229
Client Performance Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed client diagnostic report, create a client support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The …
Knowledge Base Article Diagnostics Performance HP Anyware
Last modified: September 3, 2023
1147
What is the correct DNS and host file configuration for the Management Console 2.x and 3.x?
Under normal operation of the PCoIP Management Console 2.x and 3.x it is not necessary to modify the hosts file or the hostname. You should assign a static IP address to your PCoIP Management Console and create a DNS "A" record with the hostname and the …
Knowledge Base Article Troubleshooting Performance Management Console
Last modified: September 19, 2023
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Random Session Disconnects due to Spanning Tree Configuration
Scenario PCoIP sessions experience random session disconnects of some or all clients. Re connection is not always possible straight away.   Cause A Spanning Tree Protocol (STP) re-calculation can cause random session disconnects. STP will cause the …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
890