How do I fix a problem with a USB mouse and keyboard not working on a Dell Precision R7610 workstation?
Answer: Dell fixed a known issue with the USB keyboard and mouse on Dell Precision R7610 workstations. The problem can happen on any Dell Precision workstation when connected to any PCoIP Zero Client. The issue was fixed in Dell BIOS A07. For more details …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card
Last modified: September 3, 2023
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The Mouse and Keyboard are not working with the HP Anyware PCoIP Linux Agent
Problem When connecting to a Linux desktop running the HP Anyware PCoiP Agent for Linux Standard or Graphics, you have no keyboard or mouse input but your desktop shows.   Cause There are two main reasons why this can happen: The display topology between …
Knowledge Base Article Troubleshooting Peripheral Devices HP Anyware
Last modified: September 3, 2023
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What USB CD/DVD drives should I consider using with PCoIP Zero Clients?
Teradici does not maintain a list of tested units. With the introduction of EHCI (USB 2) functionality, compatibility with currently manufactured DVD brands has improved greatly, particularly when the PCoIP Zero Client or PCoIP Remote Workstation Card …
Knowledge Base Article Advisory Peripheral Devices Zero Clients
Last modified: September 3, 2023
1348
Why is the mouse pointer no longer visible when you bridge a pointer device on a PCoIP Zero Client?
Problem When using Teradici firmware version 4.5.1 and newer, after bridging the pointer device, the pointer is no longer visible on screen. Note: This does not apply to a connection to a PCoIP Remote Workstation Card.   Cause Firmware 4.5.1 and newer …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 20, 2023
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What is the behaviour of the Mac Fn keys with the PCoIP Software Client?
Answer: When a Macbook is configured with use all Fx keys as standard function keys  and the client is in focus either in full screen or windowed mode: If Fn + Fx is pressed the function is interpreted locally (e.g. brightness adjustment) If Fx is pressed …
Knowledge Base Article Advisory Peripheral Devices HP Anyware
Last modified: September 3, 2023
1196
Do PCoIP Zero Clients support USB devices with a visible cursor, such as slate and scribe tablets when bridged to VMware Horizon View?
PCoIP Zero Clients support usb devices ( slate/scribe/pen tablets etc. ) but further configuration may be required. Scenario After connecting your device you can use the tablet for basic cursor movement and mouse click operations just like a regular …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 3, 2023
1182
How to disable all USB devices but allow Human Interface Devices (HID) using the PCoIP Management Console
The PCoIP Management Console 1.x, 2.x and 3.x can push predetermined profiles to PCoIP Zero Clients and PCoIP Remote Workstation Cards. Inside the profile USB policies that control USB authorized and unauthorized devices. In many organizations it is …
Knowledge Base Article Tutorial Peripheral Devices Management Console Remote Workstation Card
Last modified: September 3, 2023
1165
Why is USB not working when connecting a PCoIP Zero Client to a PCoIP Remote Workstation Card?
By default, all USB devices are bridged to the host with the PCoIP Remote Workstation Card and is dependent on the host OS. Please verify the following Make sure the USB devices are not unauthorized in the PCoIP Remote Workstation Card or PCoIP Zero …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
1151