What versions of VMware Horizon does the PCoIP Zero Client Firmware support and is pre-certified with?
Support PCoIP firmware is supported with the publicly available Horizon release available at the time of the firmware release and is compatible with one major release of Horizon prior to this. Further information for each release can be found via their …
Knowledge Base Article Advisory Setup Third Party Enhancements Zero Clients
Last modified: March 13, 2024
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Tera 2 PCoIP Zero Client and PCoIP Remote Workstation Card firmware prerequisites when upgrading to new firmware releases.
Answer Depending on the currently installed firmware version on your Tera2 device, an upgrade to new firmware may require an intermediate firmware upload. To upgrade the PCoIP Zero Client and PCoIP Remote Workstation Card firmware, follow the associated …
Knowledge Base Article Troubleshooting Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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PCoIP TROUBLESHOOTING STEPS: View Connection Server Client Certificates
This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide.  This includes scenarios and detailed troubleshooting steps as follows: Problems uploading VCS certificates to …
Knowledge Base Article Troubleshooting Session Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
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How do I upload firmware on PCoIP Zero Clients or PCoIP Remote Workstation Card?
This knowledge base article applies to using the Administrative Web Interface (AWI) as the tool used to upload firmware. To upload the firmware using the PCoIP Management Console, refer to Management Console 202x.x (or 1.10.x) administrators' guide and …
Knowledge Base Article Tutorial Setup Management Management Console Remote Workstation Card Zero Clients
Last modified: September 22, 2023
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PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance
This article provides a brief list of general troubleshooting steps for performance issues on virtual desktops. Scenarios covered include: Video slicing or tearing. Screen (or parts of the screen) becomes fuzzy screen and then clears up. Slow screen …
Knowledge Base Article Troubleshooting Performance Display Third Party Enhancements HP Anyware Remote Workstation Card
Last modified: September 3, 2023
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Why is my virtual desktop experiencing poor display or video performance after installing or updating VMware software?
Scenario Your virtual machine (VM) may experience some of the following performance issues after updating or installing VMware tools, VMware View agent, or PCoIP software: Poor video playback. Slow windows drag within one monitor or between two monitors. …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements HP Anyware Zero Clients Remote Workstation Card
Last modified: September 3, 2023
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Sample nginx configuration for proxy when using remote device management
This is a sample configuration when using a NGINX version 1.14.1 reverse proxy. It was used for a NGINX system installed on Rocky Linux 8. You will be required to modify the highlighted unique fields for your environment. Other reverse proxy systems may …
Knowledge Base Article Tutorial Management Setup Management Console
Last modified: April 25, 2024
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Troubleshooting Management Console Connectivity with Firmware 20.01
Firmware version 17.05 or 20.01 or newer is intended to be managed by PCoIP Management Console 20.01 or newer. HP Anyware recommends upgrading to PCoIP Management Console 20.01 prior to deploying firmware 17.05 or 20.01. Before using PCoIP Zero Client or …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 15, 2023
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How do I check for packet loss on the ESX interface?
If there is packet loss on a PCoIP protocol session, but an analysis of network devices in the path show no loss and they have been properly configured (see  Network session checklist for PCoIP protocol LAN and WAN deployments ) then you may want to …
Knowledge Base Article Tutorial Performance Third Party Enhancements Remote Workstation Card
Last modified: September 3, 2023
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